Shuffle.com Refuse to Pay 400$

Scam Reports Shuffle.com Active 138 views View on BitcoinTalk

Hello,

What happened: 
I have a problem with Shuffle.com . I created an account at Shuffle.com, I made some deposits, and withdraws, no problem - deposits (https://ibb.co/b5Qk9m45) and withdraws (https://ibb.co/9k9h2xFk). Until last 2 withdraws, was no problem, withdraws instant that was a + for Shuffle.com

He ask me KYC verification, send ID, proof of address, all was good - https://ibb.co/HZkW2Vx

I send a message at Support, and Shuffle said me that need manual review for another team. My question, is so long time to check all docs, that was approved already? Tomorrow will be one week, I have ask for verification and other sites like Stake.com, but KYC verification was 2 days... not one week, and this is message from support: "Please allow some time for our KYC compliance team to manually review the documents you have submitted. We are unable to provide an exact estimate for when this process will be completed; however, we will reach out to you once this has been completed or if we require any additional information."

IÂm asking you: is it normal to wait this long? I don't want to make unfair accusationsÂperhaps I'll receive the money? Is there a representative on this forum?

Scammers Profile Link:  Shuffle.com
Amount Scammed:  400$
Payment Method:  Crypto (USDT)

Jul 24, 2026 16:18

quote

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Hello,

What happened:
I have a problem with Shuffle.com . I created an account at Shuffle.com, I made some deposits, and withdraws, no problem - deposits (https://ibb.co/b5Qk9m45 and withdraws (https://ibb.co/9k9h2xFk Until last 2 withdraws, was no problem, withdraws instant that was a + for Shuffle.com

He ask me KYC verification, send ID, proof of address, all was good - https://ibb.co/HZkW2Vx

I send a message at Support, and Shuffle said me that need manual review for another team. My question, is so long time to check all docs, that was approved already? Tomorrow will be one week, I have ask for verification and other sites like Stake.com, but KYC verification was 2 days... not one week, and this is message from support: "Please allow some time for our KYC compliance team to manually review the documents you have submitted. We are unable to provide an exact estimate for when this process will be completed; however, we will reach out to you once this has been completed or if we require any additional information."

IÂm asking you: is it normal to wait this long? I don't want to make unfair accusationsÂperhaps I'll receive the money? Is there a representative on this forum?

Scammers Profile Link: Shuffle.com
Amount Scammed: 400$
Payment Method: Crypto (USDT)

Edited Sep 11, 2026 20:38

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Comments (27)

Quote from: marco1x2x on July 24, 2026, 04:18:40 PMIÂm asking you: is it normal to wait this long? I don't want to make unfair accusationsÂperhaps I'll receive the money? Is there a representative on this forum?
Basing it solely on what I've seen on the scam accusation board on this forum, it's common to see casinos take a week or more when verifying KYC submitted by gamblers. I am not saying it's normal or anything, just that it's what I've seen a lot. So, probably give it a bit more time, they might update you soon again and release the funds if nothing is flagged.

Re: Shuffle.com Refuse to Pay 400$

Jul 24, 2026 18:50

quote

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Quote from: marco1x2x on July 24, 2026, 04:18:40 PM
IÂm asking you: is it normal to wait this long? I don't want to make unfair accusationsÂperhaps I'll receive the money? Is there a representative on this forum?

Basing it solely on what I've seen on the scam accusation board on this forum, it's common to see casinos take a week or more when verifying KYC submitted by gamblers. I am not saying it's normal or anything, just that it's what I've seen a lot. So, probably give it a bit more time, they might update you soon again and release the funds if nothing is flagged.

Report to moderator

This is their FOUNDER but good luck getting a response from him. They aren't usually very fast at answering anything in the forum. 

I'm noticing this is your 2nd accusation in this section this week. You sure crypto gambling is for you? You seem to only face issues.

Re: Shuffle.com Refuse to Pay 400$

Jul 24, 2026 19:18

quote

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This is their FOUNDER but good luck getting a response from him. They aren't usually very fast at answering anything in the forum.

I'm noticing this is your 2nd accusation in this section this week. You sure crypto gambling is for you? You seem to only face issues.

Report to moderator

Sorry for the inconveniences, if I could recall correctly I know that this site ran a signature campaign over here or if at all they are not still running it. 
From my little knowledge I have been seeing @holydarkness holding most of this cases over here, I canÂt guarantee you of him solving the problem but I think he may likely have a contact to the gambling site. I quoted him so that he could respond here, and if he has their contact he may likely asked you for some details which he would use to reach out to them.

Re: Shuffle.com Refuse to Pay 400$

Jul 24, 2026 19:22

quote

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Sorry for the inconveniences, if I could recall correctly I know that this site ran a signature campaign over here or if at all they are not still running it.
From my little knowledge I have been seeing @holydarkness holding most of this cases over here, I canÂt guarantee you of him solving the problem but I think he may likely have a contact to the gambling site. I quoted him so that he could respond here, and if he has their contact he may likely asked you for some details which he would use to reach out to them.

Report to moderator

yes, I as said, maybe I rush the process, maybe I'm a little skeptic...

I will updated when I have an answer or something for Shuffle.

thanks all for your words.

Re: Shuffle.com Refuse to Pay 400$

Jul 24, 2026 19:26

quote

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yes, I as said, maybe I rush the process, maybe I'm a little skeptic...

I will updated when I have an answer or something for Shuffle.

thanks all for your words.

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Quote from: marco1x2x on July 24, 2026, 07:26:11 PMI will updated when I have an answer or something for Shuffle.

Ok However, OP I will advise you to give them another one week let see if they can be done with the verification, maybe the people in charge in the verification are the ones actually causing the delay and maybe because of too many work on their table, so you need to be patient a little bit.
You can also post this on there ANN thread maybe you can get a respond from any of their team members, here is there ANN thread link https://bitcointalk.org/index.php?topic=5465575.msg62792212#msg62792212.

Re: Shuffle.com Refuse to Pay 400$

Jul 24, 2026 20:00

quote

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Quote from: marco1x2x on July 24, 2026, 07:26:11 PM
I will updated when I have an answer or something for Shuffle.

Ok However, OP I will advise you to give them another one week let see if they can be done with the verification, maybe the people in charge in the verification are the ones actually causing the delay and maybe because of too many work on their table, so you need to be patient a little bit.

You can also post this on there ANN thread maybe you can get a respond from any of their team members, here is there ANN thread link https://bitcointalk.org/index.php?topic=5465575.msg62792212#msg62792212

Report to moderator

I think the money is gone. Now they don't even answer emails anymore.

It seems incredible to me that no one has been able to verifyÂin over a weekÂdocuments that have already been verified...

Re: Shuffle.com Refuse to Pay 400$

Jul 27, 2026 08:27

quote

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I think the money is gone. Now they don't even answer emails anymore.

It seems incredible to me that no one has been able to verifyÂin over a weekÂdocuments that have already been verified...

Report to moderator

[quote=marco1x2x on July 27, 2026, 08:27:27 AM]
I think the money is gone. Now they don't even answer emails anymore.

It seems incredible to me that no one has been able to verifyÂin over a weekÂdocuments that have already been verified...

[/quote]
It's a complicated situation. From what I saw on Trustpilot, since March they've had scam accusations against them every month. But strangely, the number of accusations this July is very high, something abnormal, there were 21 scam accusations, and they responded to 11. These accusations could be false or legitimate, and I don't know if they resolved them. But at least they responded to more than 30% of the accusations of the month of July. So you can try your luck and post on Trustpilot to see if they respond and resolve your problem.

https://www.trustpilot.com/review/shuffle.com

They are listed on AskGamblers, so you can file a complaint against them on AskGamblers.

https://www.askgamblers.com/casino-complaints

They are also listed on casino.guro, you can file a complaint against them on casino.guro

https://casino.guru/complaints/all

Re: Shuffle.com Refuse to Pay 400$

Jul 27, 2026 10:55

quote

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Quote from: marco1x2x on July 27, 2026, 08:27:27 AM
I think the money is gone. Now they don't even answer emails anymore.

It seems incredible to me that no one has been able to verifyÂin over a weekÂdocuments that have already been verified...

It's a complicated situation. From what I saw on Trustpilot, since March they've had scam accusations against them every month. But strangely, the number of accusations this July is very high, something abnormal, there were 21 scam accusations, and they responded to 11. These accusations could be false or legitimate, and I don't know if they resolved them. But at least they responded to more than 30% of the accusations of the month of July. So you can try your luck and post on Trustpilot to see if they respond and resolve your problem.

https://www.trustpilot.com/review/shuffle.com

They are listed on AskGamblers, so you can file a complaint against them on AskGamblers.

https://www.askgamblers.com/casino-complaints

They are also listed on casino.guro, you can file a complaint against them on casino.guro

https://casino.guru/complaints/all

Report to moderator

[quote=Perfectbaby on July 24, 2026, 07:22:45 PM]
[...]@holydarkness[...]
[/quote]
Sorry for the late reply, my weekend was... not nice. And I barely have time to catch forum life.

Ahmm... OP, do you mind to PM me your username or email address? I'll try to page someone in my contact to see the progress from their side and whether they can expedite it or not.

Re: Shuffle.com Refuse to Pay 400$

Jul 27, 2026 16:50

quote

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Quote from: Perfectbaby on July 24, 2026, 07:22:45 PM
[...]@holydarkness[...]

Sorry for the late reply, my weekend was... not nice. And I barely have time to catch forum life.

Ahmm... OP, do you mind to PM me your username or email address? I'll try to page someone in my contact to see the progress from their side and whether they can expedite it or not.

Report to moderator

[quote=marco1x2x on July 27, 2026, 08:27:27 AM]
I think the money is gone. Now they don't even answer emails anymore.

It seems incredible to me that no one has been able to verifyÂin over a weekÂdocuments that have already been verified...

[/quote]DonÂt give up. Nowadays itÂs hard to get a reply from the casino; on the forum they almost donÂt reply. Regarding mail support, wait for their response. I canÂt understand your frustration, but you have to handle it with patience. Please add your username to the main thread and send a message to holydarkness, as he asked for that. He might have connections with the Shuffle. DonÂt force him; he isnÂt a team member. He is voluntarily helping you.

Also try to raise concern with mediators as other members already suggested. Provide all the evidence there if necessary. Shuffle has to comply with mediators, although they donÂt reply on the forum.

Re: Shuffle.com Refuse to Pay 400$

Jul 27, 2026 19:14

quote

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#10

Quote from: marco1x2x on July 27, 2026, 08:27:27 AM
I think the money is gone. Now they don't even answer emails anymore.

It seems incredible to me that no one has been able to verifyÂin over a weekÂdocuments that have already been verified...

DonÂt give up. Nowadays itÂs hard to get a reply from the casino; on the forum they almost donÂt reply. Regarding mail support, wait for their response. I canÂt understand your frustration, but you have to handle it with patience. Please add your username to the main thread and send a message to holydarkness, as he asked for that. He might have connections with the Shuffle. DonÂt force him; he isnÂt a team member. He is voluntarily helping you.

Also try to raise concern with mediators as other members already suggested. Provide all the evidence there if necessary. Shuffle has to comply with mediators, although they donÂt reply on the forum.

Report to moderator

thanks all for the message. 

thanks holydarkness, I sent now !

I will updated once I have some results.

Re: Shuffle.com Refuse to Pay 400$

Jul 27, 2026 20:58

quote

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#11

thanks all for the message.

thanks holydarkness, I sent now !

I will updated once I have some results.

Report to moderator

Updated

This morning I sent again an email, and surprise, they answered. They asked me for a new check, Liveness Check, which I completed and which appears as verified (completed). I sent again an email when my withdraws will be paid and they answer me with this: Thank you. Please allow some time for our KYC compliance team to manually review the documents you have submitted. We are unable to provide an exact estimate for when this process will be completed however we will reach out to you once this has been completed or if we require any additional information.

Let's hope it doesn't take another 10 days...

Re: Shuffle.com Refuse to Pay 400$

Jul 28, 2026 09:28

quote

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#12

Updated

This morning I sent again an email, and surprise, they answered. They asked me for a new check, Liveness Check, which I completed and which appears as verified (completed). I sent again an email when my withdraws will be paid and they answer me with this: Thank you. Please allow some time for our KYC compliance team to manually review the documents you have submitted. We are unable to provide an exact estimate for when this process will be completed however we will reach out to you once this has been completed or if we require any additional information.

Let's hope it doesn't take another 10 days...

Report to moderator

[quote=marco1x2x on July 27, 2026, 08:27:27 AM]
I think the money is gone. Now they don't even answer emails anymore.

[/quote]If you keep asking their customer support the same question over and over again and they don't have an update for you, it is to be expected that they will stop responding until they have new information to share. If not, you would be receiving the same reply, asking that you remain patient until the check is over. Support agents can't tell you more than that. Their team has now conducted a new check (Liveness Check) and they will probably respond when they are ready.

Re: Shuffle.com Refuse to Pay 400$

Jul 28, 2026 10:13

quote

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#13

Quote from: marco1x2x on July 27, 2026, 08:27:27 AM
I think the money is gone. Now they don't even answer emails anymore.

If you keep asking their customer support the same question over and over again and they don't have an update for you, it is to be expected that they will stop responding until they have new information to share. If not, you would be receiving the same reply, asking that you remain patient until the check is over. Support agents can't tell you more than that. Their team has now conducted a new check (Liveness Check) and they will probably respond when they are ready.

Report to moderator

[quote=marco1x2x on July 27, 2026, 08:58:45 PM]
thanks all for the message. 

thanks holydarkness, I sent now !

I will updated once I have some results.

[/quote]
I've got the information needed and I've nudged my contact on Shuffle to take a look at your matter. Please give them a little time to take a look into your account and return to me [if the case doesn't resolve itself by then yet].

Re: Shuffle.com Refuse to Pay 400$

Jul 28, 2026 16:22

quote

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#14

Quote from: marco1x2x on July 27, 2026, 08:58:45 PM
thanks all for the message.

thanks holydarkness, I sent now !

I will updated once I have some results.

I've got the information needed and I've nudged my contact on Shuffle to take a look at your matter. Please give them a little time to take a look into your account and return to me [if the case doesn't resolve itself by then yet].

Report to moderator

thank you, holydarkness!

Pmalek, What is the point of customer support? Just to send me a copy-pasted message? The whole idea of support is to help you and provide clear information, not just "robot" messages. I find it hard to believe there isn't someone to check documents that have already been verified by their systemÂtaking about 10 days for that? Let's be serious.

Re: Shuffle.com Refuse to Pay 400$

Jul 28, 2026 20:41

quote

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#15

thank you, holydarkness!

Pmalek, What is the point of customer support? Just to send me a copy-pasted message? The whole idea of support is to help you and provide clear information, not just "robot" messages. I find it hard to believe there isn't someone to check documents that have already been verified by their systemÂtaking about 10 days for that? Let's be serious.

Report to moderator

[quote=marco1x2x on July 28, 2026, 08:41:48 PM]
Pmalek, What is the point of customer support? Just to send me a copy-pasted message? The whole idea of support is to help you and provide clear information, not just "robot" messages. I find it hard to believe there isn't someone to check documents that have already been verified by their systemÂtaking about 10 days for that? Let's be serious.

[/quote]You have to understand that there are multiple departments and teams working for an online casino. The support agents that respond to player enquiries don't always know exactly what those above them in the corporate hierarchy are doing to be able to answer all your questions the way you want them to. If they have a separate team that deals with cases like the one you are in right now, all the support can do is ask them, "what's going on with marco's case and when will he receive his money?" If the response they get is "we will let you know when there is an update" then that's the only thing they can tell you. Asking the same question again in 6 hours, 10 hours, 15 hours, 24 hours... won't change that until your case gets solved.

Re: Shuffle.com Refuse to Pay 400$

Jul 29, 2026 06:43

quote

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#16

Quote from: marco1x2x on July 28, 2026, 08:41:48 PM
Pmalek, What is the point of customer support? Just to send me a copy-pasted message? The whole idea of support is to help you and provide clear information, not just "robot" messages. I find it hard to believe there isn't someone to check documents that have already been verified by their systemÂtaking about 10 days for that? Let's be serious.

You have to understand that there are multiple departments and teams working for an online casino. The support agents that respond to player enquiries don't always know exactly what those above them in the corporate hierarchy are doing to be able to answer all your questions the way you want them to. If they have a separate team that deals with cases like the one you are in right now, all the support can do is ask them, "what's going on with marco's case and when will he receive his money?" If the response they get is "we will let you know when there is an update" then that's the only thing they can tell you. Asking the same question again in 6 hours, 10 hours, 15 hours, 24 hours... won't change that until your case gets solved.

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