Shuffle.com Refuse to Pay 400$

Hello,

What happened:
I have a problem with Shuffle.com . I created an account at Shuffle.com, I made some deposits, and withdraws, no problem - deposits (https://ibb.co/b5Qk9m45) and withdraws (https://ibb.co/9k9h2xFk). Until last 2 withdraws, was no problem, withdraws instant that was a + for Shuffle.com

He ask me KYC verification, send ID, proof of address, all was good - https://ibb.co/HZkW2Vx

I send a message at Support, and Shuffle said me that need manual review for another team. My question, is so long time to check all docs, that was approved already? Tomorrow will be one week, I have ask for verification and other sites like Stake.com, but KYC verification was 2 days... not one week, and this is message from support: "Please allow some time for our KYC compliance team to manually review the documents you have submitted. We are unable to provide an exact estimate for when this process will be completed; however, we will reach out to you once this has been completed or if we require any additional information."

I’m asking you: is it normal to wait this long? I don't want to make unfair accusations—perhaps I'll receive the money? Is there a representative on this forum?

Scammers Profile Link: Shuffle.com
Amount Scammed: 400$
Payment Method: Crypto (USDT)