Lucky.fun blocked my account. Stole around 300$ in the account balance.

Scam Reports Lucky.fun Active 61 views View on BitcoinTalk

What happened: Lucky.fun blocked my withdrawal until I complete KYC, I completed it and then they blocked my account immediately, sent me an email saying I broke their Terms and Conditions but cant say which ones exactly.  

Scammers Profile Link: https://lucky.fun/
https://www.instagram.com/alexchen/ 

Amount Scammed: around 300$ in balance + 40$ future bet I still had 
PM/Chat Logs: https://prnt.sc/2ydMkdnfippr
https://prnt.sc/ixHG6JdLPVPK 
Additional Notes: https://prnt.sc/L3Zw3h0MKND7 

Beware of this scamming casino, I saw the CEO himself Alex Chen posted here aswell promoting this casino, this is the first time this has ever happened to me in some casino, taking the whole balance and not paying it while they cant even say what I did wrong to get banned. Fyi I didnt break any terms 100%, I was just being profitable on the site.

Sep 06, 2026 13:36

quote

Like 0 Dislike

What happened: Lucky.fun blocked my withdrawal until I complete KYC, I completed it and then they blocked my account immediately, sent me an email saying I broke their Terms and Conditions but cant say which ones exactly.

Scammers Profile Link: https://lucky.fun/
https://www.instagram.com/alexchen/

Amount Scammed: around 300$ in balance + 40$ future bet I still had
PM/Chat Logs: https://prnt.sc/2ydMkdnfippr
https://prnt.sc/ixHG6JdLPVPK
Additional Notes: https://prnt.sc/L3Zw3h0MKND7

Beware of this scamming casino, I saw the CEO himself Alex Chen posted here aswell promoting this casino, this is the first time this has ever happened to me in some casino, taking the whole balance and not paying it while they cant even say what I did wrong to get banned. Fyi I didnt break any terms 100%, I was just being profitable on the site.

Edited Oct 29, 2026 00:26

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Comments (7)

If you actually broke any of there rule they should have at least told you the rule you broke it will solve the problem.
I think they are running promotion in this forum and hopefully their representative here may look into your case.
But OP I will also advise you to look into there terms and conditions carefully again maybe you have actually done something against there terms and condition, just go through it again while we wait and see if there representative here will say something concerning this case.

Re: Lucky.fun blocked my account. Stole around 300$ in the account balance.

Sep 06, 2026 14:11

quote

Like 0 Dislike

If you actually broke any of there rule they should have at least told you the rule you broke it will solve the problem.
I think they are running promotion in this forum and hopefully their representative here may look into your case.
But OP I will also advise you to look into there terms and conditions carefully again maybe you have actually done something against there terms and condition, just go through it again while we wait and see if there representative here will say something concerning this case.

Report to moderator

[quote=BitBakerr1 on September 06, 2026, 02:11:51 PM]
If you actually broke any of there rule they should have at least told you the rule you broke it will solve the problem.
I think they are running promotion in this forum and hopefully their representative here may look into your case.
But OP I will also advise you to look into there terms and conditions carefully again maybe you have actually done something against there terms and condition, just go through it again while we wait and see if there representative here will say something concerning this case.

[/quote]
Unfortunately, most casinos do not want to disclose the specific reason or specific action done by players which suspected to breach the terms. 
Most of the time, casinos quote their own terms only such as "you are breaching our terms # xx". 
Usually, more specific information will be disclosed through 3rd party mediator only. 
@OP Maybe you can also share a short story about what you did (what you played) before the casino blocked your account. 
Alternatively, you can try to bring your issue to https://contesthunters.com/disputes

Re: Lucky.fun blocked my account. Stole around 300$ in the account balance.

Sep 06, 2026 14:42

quote

Like 0 Dislike

Quote from: BitBakerr1 on September 06, 2026, 02:11:51 PM
If you actually broke any of there rule they should have at least told you the rule you broke it will solve the problem.
I think they are running promotion in this forum and hopefully their representative here may look into your case.
But OP I will also advise you to look into there terms and conditions carefully again maybe you have actually done something against there terms and condition, just go through it again while we wait and see if there representative here will say something concerning this case.

Unfortunately, most casinos do not want to disclose the specific reason or specific action done by players which suspected to breach the terms.
Most of the time, casinos quote their own terms only such as "you are breaching our terms # xx".
Usually, more specific information will be disclosed through 3rd party mediator only.
@OP Maybe you can also share a short story about what you did (what you played) before the casino blocked your account.
Alternatively, you can try to bring your issue to https://contesthunters.com/disputes

Report to moderator

[quote=panjul07 on September 06, 2026, 02:42:11 PM]
[quote=BitBakerr1 on September 06, 2026, 02:11:51 PM]
If you actually broke any of there rule they should have at least told you the rule you broke it will solve the problem.
I think they are running promotion in this forum and hopefully their representative here may look into your case.
But OP I will also advise you to look into there terms and conditions carefully again maybe you have actually done something against there terms and condition, just go through it again while we wait and see if there representative here will say something concerning this case.

[/quote]
Unfortunately, most casinos do not want to disclose the specific reason or specific action done by players which suspected to breach the terms. 
Most of the time, casinos quote their own terms only such as "you are breaching our terms # xx". 
Usually, more specific information will be disclosed through 3rd party mediator only. 
@OP Maybe you can also share a short story about what you did (what you played) before the casino blocked your account. 
Alternatively, you can try to bring your issue to https://contesthunters.com/disputes 

[/quote]
So they had a WC promotion thats where I created my account there, they had good boosted odds for it, then when WC ended I did my regular esports bets and sometimes played slots, which I was profitable in both. Couldnt break any rules as it was normal bets, mostly player props on counter strike.

Re: Lucky.fun blocked my account. Stole around 300$ in the account balance.

Sep 06, 2026 14:45

quote

Like 0 Dislike

Quote from: panjul07 on September 06, 2026, 02:42:11 PM
Quote from: BitBakerr1 on September 06, 2026, 02:11:51 PM
If you actually broke any of there rule they should have at least told you the rule you broke it will solve the problem.
I think they are running promotion in this forum and hopefully their representative here may look into your case.
But OP I will also advise you to look into there terms and conditions carefully again maybe you have actually done something against there terms and condition, just go through it again while we wait and see if there representative here will say something concerning this case.

Unfortunately, most casinos do not want to disclose the specific reason or specific action done by players which suspected to breach the terms.
Most of the time, casinos quote their own terms only such as "you are breaching our terms # xx".
Usually, more specific information will be disclosed through 3rd party mediator only.
@OP Maybe you can also share a short story about what you did (what you played) before the casino blocked your account.
Alternatively, you can try to bring your issue to https://contesthunters.com/disputes

So they had a WC promotion thats where I created my account there, they had good boosted odds for it, then when WC ended I did my regular esports bets and sometimes played slots, which I was profitable in both. Couldnt break any rules as it was normal bets, mostly player props on counter strike.

Report to moderator

I really do not understand why a casino or would refuse to disclose the exact terms that were breached to the concern user/customer?
The excuse of security is just bullshit. What security would the compromised is they pointed out that the user was having multiple accounts or manipulated the bets?

OP try creating a dispute on contesthunters as advice and we see how this case progresses.

Re: Lucky.fun blocked my account. Stole around 300$ in the account balance.

Sep 06, 2026 14:48

quote

Like 0 Dislike

I really do not understand why a casino or would refuse to disclose the exact terms that were breached to the concern user/customer?
The excuse of security is just bullshit. What security would the compromised is they pointed out that the user was having multiple accounts or manipulated the bets?

OP try creating a dispute on contesthunters as advice and we see how this case progresses.

Report to moderator

[quote=logfiles on September 06, 2026, 02:48:06 PM]
I really do not understand why a casino or would refuse to disclose the exact terms that were breached to the concern user/customer?
The excuse of security is just bullshit. What security would the compromised is they pointed out that the user was having multiple accounts or manipulated the bets?

OP try creating a dispute on contesthunters as advice and we see how this case progresses.

[/quote]
Typical shenanigans of new casino when it comes to confiscating funds of their players but normally they will just use an excuse that they have the right to close account without further explanation.

I assume this case was related to arbitrage, value betting and other strategy which the bookie doesnÂt like as being categorized as Âtaking advantageÂ against them.

They are trying to avoid further discussion or escalation hoping that player will stop getting back their funds.

Re: Lucky.fun blocked my account. Stole around 300$ in the account balance.

Sep 06, 2026 14:55

quote

Like 0 Dislike

Quote from: logfiles on September 06, 2026, 02:48:06 PM
I really do not understand why a casino or would refuse to disclose the exact terms that were breached to the concern user/customer?
The excuse of security is just bullshit. What security would the compromised is they pointed out that the user was having multiple accounts or manipulated the bets?

OP try creating a dispute on contesthunters as advice and we see how this case progresses.

Typical shenanigans of new casino when it comes to confiscating funds of their players but normally they will just use an excuse that they have the right to close account without further explanation.

I assume this case was related to arbitrage, value betting and other strategy which the bookie doesnÂt like as being categorized as Âtaking advantageÂ against them.

They are trying to avoid further discussion or escalation hoping that player will stop getting back their funds.

Report to moderator

[quote=LocalCelebrity on September 06, 2026, 01:36:21 PM]
Beware of this scamming casino, I saw the CEO himself Alex Chen posted here aswell promoting this casino, this is the first time this has ever happened to me in some casino, taking the whole balance and not paying it while they cant even say what I did wrong to get banned. Fyi I didnt break any terms 100%, I was just being profitable on the site.

[/quote]I think you can also post your concern and reason out here on their official announcement thread here if support wouldnt accomodate you OP!

[quote=logfiles on September 06, 2026, 02:48:06 PM]
I really do not understand why a casino or would refuse to disclose the exact terms that were breached to the concern user/customer?

[/quote]Usually casino never divuldge the users violation on their termswhich is kinda off for sure.
 but thats quite common nowadays.  But like what you had said, a clear explanation must be given on OP's case cause its not nornal for a casino to simply grab the balance of any players just like that.

Though OP should check this on their TOS
[quote=https://lucky.fun/legal/terms]
7.8 Indemnification
You agree to indemnify and hold harmless Lucky Casino, its directors, employees, partners, and service providers from any claims, liabilities, or losses arising from your use of the Website, violation of these Terms, or participation in Games.
[/quote]

[quote=Cointxz on September 06, 2026, 02:55:04 PM]
They are trying to avoid further discussion or escalation hoping that player will stop getting back their funds.

[/quote]Well according to their section 16 of their TOS [quote=https://lucky.fun/legal/terms]
16. COMPLAINTS PROCEDURE
16.1 Contact support@lucky.fun

16.2 Complaints must be submitted by the account holder and cannot be transferred.

16.3 Server logs are the final authority in disputes. Amicable resolution will be attempted within 14 days before arbitration.
[/quote] OP can still argue with his case and this is not yet final as he has 14 days for finding a solution to this issue.

Re: Lucky.fun blocked my account. Stole around 300$ in the account balance.

Sep 06, 2026 15:30

quote

Like 0 Dislike

Quote from: LocalCelebrity on September 06, 2026, 01:36:21 PM
Beware of this scamming casino, I saw the CEO himself Alex Chen posted here aswell promoting this casino, this is the first time this has ever happened to me in some casino, taking the whole balance and not paying it while they cant even say what I did wrong to get banned. Fyi I didnt break any terms 100%, I was just being profitable on the site.

I think you can also post your concern and reason out here on their official announcement thread here if support wouldnt accomodate you OP!

Quote from: logfiles on September 06, 2026, 02:48:06 PM
I really do not understand why a casino or would refuse to disclose the exact terms that were breached to the concern user/customer?

Usually casino never divuldge the users violation on their termswhich is kinda off for sure.
but thats quite common nowadays. But like what you had said, a clear explanation must be given on OP's case cause its not nornal for a casino to simply grab the balance of any players just like that.

Though OP should check this on their TOS

Quote from: https://lucky.fun/legal/terms
7.8 Indemnification
You agree to indemnify and hold harmless Lucky Casino, its directors, employees, partners, and service providers from any claims, liabilities, or losses arising from your use of the Website, violation of these Terms, or participation in Games.

Quote from: Cointxz on September 06, 2026, 02:55:04 PM
They are trying to avoid further discussion or escalation hoping that player will stop getting back their funds.

Well according to their section 16 of their TOS

Quote from: https://lucky.fun/legal/terms
16. COMPLAINTS PROCEDURE
16.1 Contact support@lucky.fun

16.2 Complaints must be submitted by the account holder and cannot be transferred.

16.3 Server logs are the final authority in disputes. Amicable resolution will be attempted within 14 days before arbitration.

OP can still argue with his case and this is not yet final as he has 14 days for finding a solution to this issue.

Report to moderator

OP, feel free to raise your complaint on ContestHunters if you want to, clicking my signature will bring you directly to our dispute page. I am more than willing to mediate, as long as it is agreed that the verdict of the case is binding to both parties involved and no other ADR attempt raised after, because the verdict is final.

Re: Lucky.fun blocked my account. Stole around 300$ in the account balance.

Sep 07, 2026 16:09

quote

Like 0 Dislike

OP, feel free to raise your complaint on ContestHunters if you want to, clicking my signature will bring you directly to our dispute page. I am more than willing to mediate, as long as it is agreed that the verdict of the case is binding to both parties involved and no other ADR attempt raised after, because the verdict is final.

Report to moderator

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