What happened:
On 17th July 2026 I opened an account with Betcoin.ag and deposited 100 USDC to my account, afterwards I placed two bets on table tennis, first one lost and the other one was if I remember correctly cashed out. In total my remaining balance was ~55 USDC (give or take, can't remember the exact amount). I tried to request a withdrawal for the ~55 USDC balance I had and my account was shortly after blocked with a message "Your account has been blocked. Contact support for details."
I contacted the support team through the email address (support@betcoin.ag) which was provided to me by the chat support member (chat support required me to do it through email) and was requested to complete full KYC verification (ID + Address) within 60 minutes (!), which I successfully completed. Afterwards there was radio silence from the support team until I contacted them 4 days later asking for an update to which they replied that I am in violation of having multiple accounts and that the investigation could take up to 60 days - https://ibb.co/sdKPZwZS
To which I replied that I never had multiple accounts on Betcoin, and that the system probably picked me up because I had used some random VPN extension to access the Betby sportsbook. Betcoin support afterwards replied to me "Did someone else also use your other email address?", which I was really confused about because I didn't remember using any other email address for the platform. I checked all my other inboxes and noticed that I previously had an account registered with Betcoin in 2017 and which was last used in 2020. However clearly as you will see from further conversation this was not really the issue support team was talking about - https://ibb.co/KjHxZsy1
Afterwards I contacted support a few more times checking in to see what's the situation with the investigation until finally yesterday 16th Sept after 60 days had passed I messaged them again to which they replied that the investigation concluded several weeks ago and that I am in violation of multiple ToS, namely rule 7.1 and rule 10.2.
Accusations of breaking rule 10.2 really confused me, they pasted only part of the 10.2 rule in their reply, so I assume that's the part of the 10.2 rule that they're accusing me of - "These actions include, but are not limited to: Syndicate play or participating in any type of collusion with other players. Development of strategies aimed at unfaithful winnings or advantage play, which is detrimental to our business, including participating in betting activity on a team/league you are employed by, have been employed by or have insider information on" - https://ibb.co/6007HVd3
I tried to get some clarification for the 10.2 rule which they accuse me of breaking and they simply started replying in rude behavior telling me that I will have problems soon and that I am a known scammer and to not create additional accounts "regardless you having your friends do KYC" - https://ibb.co/dsY6h1NX
So clearly they are confusing me with some other person/persons. I've fully complied with their investigation, did full KYC verification within their requested 60 minute timeframe (which is just ridiculous on it's own), created the account from my home IP address which is not used by other accounts, deposited from my personal crypto wallet and in the end they are accusing me of trying to scam their sportsbook (?)
Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=202115
Reference Link:
Amount Scammed: 100 USDC
Payment Method: USDC (ERC-20)
Proof of Payment: https://etherscan.io/tx/0xfe2e665d65a1ebe3c05e032293fc546430194d746bd13e2446c2c74473c0a573
PM/Chat Logs: https://ibb.co/sdKPZwZS
https://ibb.co/KjHxZsy1
https://ibb.co/6007HVd3
https://ibb.co/dsY6h1NX
Additional Notes:
Edited Oct 23, 2026 13:44