FortuneJack confiscated 12,000+ BRL sports betting winnings over temporary share

Hi everyone,

I am writing this post to alert the community and request assistance regarding FortuneJack confiscating my legitimate sports betting winnings totaling over 12,000 BRL (approx. $2,200 USD).

WHAT HAPPENED:
1. I deposited a total of 7,000 BRL of my own money into FortuneJack and placed several legitimate sports bets.
2. A close friend of mine visited my home, created her own account, and placed bets using my Wi-Fi network and my personal PC.
3. Soon after, my account was restricted under Terms & Conditions clause 2.5 (suspected multiple accounts / same household).

OUR PROOFS & GOOD FAITH:
We immediately cooperated with the support team and submitted complete Advanced KYC documentation for BOTH of us:
- My official ID/RG and proof of address.
- My friend's official ID/RG and proof of address (internet bill under her own name at a completely different address).
- We offered to perform live video verification or selfie checks to prove we are two completely distinct individuals.

THE UNFAIR CONFISCATION:
Despite providing irrefutable proof that we live in different households and operate independently, FortuneJack support unilaterally confiscated all my net winnings (performing two manual negative adjustments: -7,000.38 BRL and -5,714.00 BRL).

They replied stating that "the decision is final and not subject to further review."

We did not engage in any bonus abuse, odds manipulation, or fraud. Sharing a temporary IP/device with a visiting friend does not justify confiscating legitimate winnings after full identity verification has been provided.

I ask the FortuneJack representative here on BitcoinTalk to review this case manually and reinstate my balance.

Casino Username: adrianoblas (blasadrriano03@gmail.com)
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