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Hey joksim,

Thanks for playing!

The two hands you posted on multihand blackjack are not a bug. Let me explain. Here is the flow for dealer peek and insurance:

1) You are offered insurance whenever the dealer shows an Ace.
2) And then after that you can choose insurance.
3) And then only dealer peek happens.

For your 2nd posted screenshot, insurance wasn't offered because dealer wasn't showing Ace. The shown card was a 10. In that case, dealer peek plays but not insurance.

Hope that clears up the situation for you. Happy to walk you through further if you need more clarification.

Quote

My game on single hand blackjack stuck after I busted can not deal new hand. After I busted dealer did not show second card

This, however, is a legit bug in our new release. I'll comp you a bug bounty on that.

Okay, coinroyal. I love your site and your service....but what is up with the .00005 miners fee when withdrawing? With stress test going on, I will prob not see my withdraw for days, to weeks...another site did this 5 days ago and it still is not confirmed

Quote from: popupshop42 on July 10, 2015, 02:04:19 PM

Okay, coinroyal. I love your site and your service....but what is up with the .00005 miners fee when withdrawing? With stress test going on, I will prob not see my withdraw for days, to weeks...another site did this 5 days ago and it still is not confirmed

Try to spend unconfirmed output with higher fee , it may work.

Quote from: joksim299 on July 10, 2015, 02:07:42 PM

Quote from: popupshop42 on July 10, 2015, 02:04:19 PM

Okay, coinroyal. I love your site and your service....but what is up with the .00005 miners fee when withdrawing? With stress test going on, I will prob not see my withdraw for days, to weeks...another site did this 5 days ago and it still is not confirmed

Try to spend unconfirmed output with higher fee , it may work.

No, that does not work. I tried that with another site, still is unconfirmed. I just don't see the issue with doing the standard .0001 at least...like the .00005 more is going to break their profits.

First time playing at coinroyale today. The deposit was credited very fast which was nice. I liked the multi blackjack, roulette, and slots. I ended up hitting a 20x (3 grapes) on slots and made $15 bucks with one spin. Withdrawal was instant. Nice site, I think I will return.

How do you get the bonus for blackjack?
I already deposited some btc but I can't find my bonus for blackjack.

Quote from: shanem on July 11, 2015, 02:05:35 PM

How do you get the bonus for blackjack?
I already deposited some btc but I can't find my bonus for blackjack.

You must activate bonus code before making deposit. Bonus is released in 0.01 increments

Quote from: popupshop42 on July 10, 2015, 02:10:57 PM

Quote from: joksim299 on July 10, 2015, 02:07:42 PM

Quote from: popupshop42 on July 10, 2015, 02:04:19 PM

Okay, coinroyal. I love your site and your service....but what is up with the .00005 miners fee when withdrawing? With stress test going on, I will prob not see my withdraw for days, to weeks...another site did this 5 days ago and it still is not confirmed

Try to spend unconfirmed output with higher fee , it may work.

No, that does not work. I tried that with another site, still is unconfirmed. I just don't see the issue with doing the standard .0001 at least...like the .00005 more is going to break their profits.

0.00005 works for us so far. But yes, we're looking to increase it to improve with even better confirmation time. And I believe your withdraw should gone through (at 1-2 hours max).

Quote from: joksim299 on July 11, 2015, 03:03:11 PM

Quote from: shanem on July 11, 2015, 02:05:35 PM

How do you get the bonus for blackjack?
I already deposited some btc but I can't find my bonus for blackjack.

You must activate bonus code before making deposit. Bonus is released in 0.01 increments

Exactly. The step is 1) Activate bonus code 2) Deposit 3) Play (35x rollover)

Quote from: victorhing on July 11, 2015, 07:43:08 PM

0.00005 works for us so far. But yes, we're looking to increase it to improve with even better confirmation time. And I believe your withdraw should gone through (at 1-2 hours max).

0.00005 works but it will be under medium priority. Also if you dont know, the network is under attack and even if you put 0.0001 fee there, it is not guaranteed to be confirmed in few blocks . It could be hours for just 1 confirmation and for 0.00005 fee will take atleast 1 day for that

I still can not play Single hand blackjack because of push bug 

Quote from: joksim299 on July 12, 2015, 04:54:22 PM

I still can not play Single hand blackjack because of push bug 

You are not the only one, I cant play it too . I have tried to reload the page several times, logout and login back but nothing happen. I thought it is only happening in my end, but I was wrong
Hope the dev will fixed it soon.

Quote from: panjul07 on July 12, 2015, 05:01:54 PM

Quote from: joksim299 on July 12, 2015, 04:54:22 PM

I still can not play Single hand blackjack because of push bug 

You are not the only one, I cant play it too . I have tried to reload the page several times, logout and login back but nothing happen. I thought it is only happening in my end, but I was wrong
Hope the dev will fixed it soon.

Yeah, we're really sorry about that. Our technical team is fixing the bug as we speak.

Quote from: victorhing on July 12, 2015, 06:58:26 PM

Quote from: panjul07 on July 12, 2015, 05:01:54 PM

Quote from: joksim299 on July 12, 2015, 04:54:22 PM

I still can not play Single hand blackjack because of push bug 

You are not the only one, I cant play it too . I have tried to reload the page several times, logout and login back but nothing happen. I thought it is only happening in my end, but I was wrong
Hope the dev will fixed it soon.

Yeah, we're really sorry about that. Our technical team is fixing the bug as we speak.

Seems that your team just removed the single hand blackjack game, I cant find it on the list atm. Is this because your team is working on it now, and will re-launch it after fixed?

Quote from: panjul07 on July 13, 2015, 12:50:10 AM

Quote from: victorhing on July 12, 2015, 06:58:26 PM

Quote from: panjul07 on July 12, 2015, 05:01:54 PM

Quote from: joksim299 on July 12, 2015, 04:54:22 PM

I still can not play Single hand blackjack because of push bug 

You are not the only one, I cant play it too . I have tried to reload the page several times, logout and login back but nothing happen. I thought it is only happening in my end, but I was wrong
Hope the dev will fixed it soon.

Yeah, we're really sorry about that. Our technical team is fixing the bug as we speak.

Seems that your team just removed the single hand blackjack game, I cant find it on the list atm. Is this because your team is working on it now, and will re-launch it after fixed?

Turns out the bug isn't as straightfoward of a fix as we thought. We've decided to pull it out first so we can ship a bug-free version later on.