Comments (7707)
A user in Shuffle's topic posted that the root of the problem for such issues when the casino asks you for your "other accounts" was probably because there more than one user in the same household/using the same I.P. Address. That probably turned on a sort of "alarm" in their system, telling them that users are playing with more than one accounts.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
So what is the solution to this ? I mean there are instances where more than one person in a house can play at the same gambling site using the same internet connection. Yes, the KYC will be different for each person and also there will be different device used by everyone. I mean its very rare that a person A login and plays from his and other person mobile too but still it can happen. I don't know how will the casino be convinced that the person is different and not same
The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
How do you imagine this? Will you go through the questionnaires of your neighbors? There are too many cases of such accusations from the casino for this to be the reason. Besides, each apartment usually has its own IP. And we have never seen a casino directly say that bets were made from other accounts from your IP, they just claim that the account is a duplicate and that's it, without explaining the reasons. Let them then at least explain in detail what specifically prompted them to make such an accusation, not to mention the evidence. Rollbit behaves in a fraudulent manner. And even the fact that they unblocked someone's account and allowed them to withdraw money after the person wrote to a certain email address only confirms their low status. And what if the person did not go to this forum and did not know about the existence of the magic email address? Or does the fact that they have already unblocked some accounts not confirm that the problem is on the casino's side and the accusations are unfounded? Yes, if you analyze each case in detail, it turns out that someone, for example, used a VPN and thereby violated the rules, but these cases are in the minority, and in large numbers it is simply Rollbit's unwillingness to pay those who place sports bets. We do not know the reasons, but they definitely exist. There are too many similar cases to justify the casino
That's probably why those issues will take longer than the usual time to get resolved, no? Because from the casino's viewpoint, how can they actually know if the user isn't using different identities, like a Sybil Attack, to exploit the casino. OR how could the casino admins know if their service isn't being used for nefarious purposes like using their service as a mixer/tumbler perhaps?
We want our casinos to do their jobs, but when they actually do their jobs to protect/secure the service, people call the service a scam.
¯\_(ツ)_/¯
A user in Shuffle's topic posted that the root of the problem for such issues when the casino asks you for your "other accounts" was probably because there more than one user in the same household/using the same I.P. Address. That probably turned on a sort of "alarm" in their system, telling them that users are playing with more than one accounts.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
So what is the solution to this ? I mean there are instances where more than one person in a house can play at the same gambling site using the same internet connection. Yes, the KYC will be different for each person and also there will be different device used by everyone. I mean its very rare that a person A login and plays from his and other person mobile too but still it can happen. I don't know how will the casino be convinced that the person is different and not same
The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
How do you imagine this? Will you go through the questionnaires of your neighbors? There are too many cases of such accusations from the casino for this to be the reason. Besides, each apartment usually has its own IP. And we have never seen a casino directly say that bets were made from other accounts from your IP, they just claim that the account is a duplicate and that's it, without explaining the reasons. Let them then at least explain in detail what specifically prompted them to make such an accusation, not to mention the evidence. Rollbit behaves in a fraudulent manner. And even the fact that they unblocked someone's account and allowed them to withdraw money after the person wrote to a certain email address only confirms their low status. And what if the person did not go to this forum and did not know about the existence of the magic email address? Or does the fact that they have already unblocked some accounts not confirm that the problem is on the casino's side and the accusations are unfounded? Yes, if you analyze each case in detail, it turns out that someone, for example, used a VPN and thereby violated the rules, but these cases are in the minority, and in large numbers it is simply Rollbit's unwillingness to pay those who place sports bets. We do not know the reasons, but they definitely exist. There are too many similar cases to justify the casino
That's probably why those issues will take longer than the usual time to get resolved, no? Because from the casino's viewpoint, how can they actually know if the user isn't using different identities, like a Sybil Attack, to exploit the casino. OR how could the casino admins know if their service isn't being used for nefarious purposes like using their service as a mixer/tumbler perhaps?
We want our casinos to do their jobs, but when they actually do their jobs to protect/secure the service, people call the service a scam.
¯\_(ツ)_/¯
Sorry, but it sounds like a policeman on the street stopping and taking everyone he meets to the police station because there is a chance that he is a criminal and everything needs to be checked.
Are there examples of good bookmakers and casinos that do not allow themselves to do such things, have they become unprofitable because of this? Casino security problems are the casino's own problems, and this responsibility should not be eroded onto customers.
Casinos exceed their authority, there is a procedure for checking a client called KYC. If a client has passed it, then there can be no questions for him
I was reading the thread and they were talking about the token burnt made by rollbit.
I want to know, how much the inverstor, or token hodlers win with this burnt, or the marketprice was already discounted in this movement?.
Anyways nice to see they keep their word and burnt a lot of the circulating.
I want to know, how much the inverstor, or token hodlers win with this burnt, or the marketprice was already discounted in this movement?.
Anyways nice to see they keep their word and burnt a lot of the circulating.
If you do talk about on how much investors or token holders do able to win or making up those profits then of course it will be basing up on how much they are holding.I was reading the thread and they were talking about the token burnt made by rollbit.
I want to know, how much the inverstor, or token hodlers win with this burnt, or the marketprice was already discounted in this movement?.
Anyways nice to see they keep their word and burnt a lot of the circulating.
It all matters about on the numbers of their holding, the best thing on here is that Rollbit did follow or make it happen if ever they were promising some burning of their tokens on which
we do know that burning do lessen up the supply on which means that to those who have been holding tons plus having that gradual increase of demand then that means sure profit.
Generally on which speaking about casino tokens on which its good to see that they do have that good utility and we do have several tokens existing as of this moment.
Currently, there are many casino platforms that already have their own tokens, various advantages will be owned by casino users if they hold a large number of casino tokens that they buy on the market.Good enough and has a good impact on the rollbit and makes the rollbit a casino that has its own token that is in great demand by people.
This announcement was not the first to be announced by rollbit on their social media platform, at x.com @rollbit, this information is often announced every progress.
With the burn system carried out by Rollbit in maintaining the price of their tokens, of course this will have a fairly good impact on RLB because investors will be more interested in making RLB an investment in the long term.
RLB Burn has passed 57% or more than half of the tokens in circulation, which RLB tokens will be an attraction for investors. Rollbit is a large casino with many users, I think this is good progress for them because the team is still sticking to developing the casino platform by actively promoting it.
I totally understand that there has to be a system in place to catch abuse, but it sucks when legit users get caught in the net too. IÂve seen some cases here that eventually got resolved, so IÂm still hopeful mine will be too.
Just trying to stay patient and do things the right way.
Thanks for the message!
You know itÂs normal that these things happens, ainÂt no perfect systems out there and every now and then, some legitimate users gets caught in between but, the means to resolving this if it actually gets resolved at all is all that matters in the end. ItÂs one means to keep trust between gamblers on the gambling site they choose to gamble. For your sake, I hope your case gets looked at real soon and resolved in too, in the best interest of everyone.
Personally;The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
Number 1 rule should be one account per household. No stories of brother, sister etc
Secondly, the casino can just be straight to the point and tell the user that "we discovered that account A, B, C and D are linked to you therefore we are going to lock them up. How are you related to them?" The casino can then proceed to act according to the findings. There are some 2 old casinos reps here that used to do these and the issues would still get amicably solved.
Most humans are naturally impatient when it comes to money, so they will always complain whenever there's a delay because they feel entitled to that money.
Personally;The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
Number 1 rule should be one account per household. No stories of brother, sister etc
Secondly, the casino can just be straight to the point and tell the user that "we discovered that account A, B, C and D are linked to you therefore we are going to lock them up. How are you related to them?" The casino can then proceed to act according to the findings. There are some 2 old casinos reps here that used to do these and the issues would still get amicably solved.
Most humans are naturally impatient when it comes to money, so they will always complain whenever there's a delay because they feel entitled to that money.
Actually its all written here https://rollbit.com/terms-and-conditions
If they just spend some time to read their TOS for sure that they would know this.
Now they know that casino is really doing an action towards multi account and to bad for some people that they realize late that they have rules like that that's why its important to read before deciding to gamble so that they can possibly avoid this violation and can gamble clean on their casino.
Personally;The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
Number 1 rule should be one account per household. No stories of brother, sister etc
Secondly, the casino can just be straight to the point and tell the user that "we discovered that account A, B, C and D are linked to you therefore we are going to lock them up. How are you related to them?" The casino can then proceed to act according to the findings. There are some 2 old casinos reps here that used to do these and the issues would still get amicably solved.
Most humans are naturally impatient when it comes to money, so they will always complain whenever there's a delay because they feel entitled to that money.
Well then why doesn't the casino, as you write, get to the point and say that we have found accounts and they are linked? The casino simply does not withdraw funds and requires users to name their other accounts with automatic responses.
Personally;The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
Number 1 rule should be one account per household. No stories of brother, sister etc
Secondly, the casino can just be straight to the point and tell the user that "we discovered that account A, B, C and D are linked to you therefore we are going to lock them up. How are you related to them?" The casino can then proceed to act according to the findings. There are some 2 old casinos reps here that used to do these and the issues would still get amicably solved.
Most humans are naturally impatient when it comes to money, so they will always complain whenever there's a delay because they feel entitled to that money.
Actually its all written here https://rollbit.com/terms-and-conditions
If they just spend some time to read their TOS for sure that they would know this.
Now they know that casino is really doing an action towards multi account and to bad for some people that they realize late that they have rules like that that's why its important to read before deciding to gamble so that they can possibly avoid this violation and can gamble clean on their casino.
Who are they? Have you automatically written down everyone who left a complaint as malicious violators who don't even read the rules? Aren't you tired of taking the casino's side in a situation where, at the very least, not everything is so clear-cut?
Everyone has similar points in the rules and usually, when a user violates them, the casino doesn't stand on ceremony with him, but directly talks about the violation and blocking the account or confiscating the balance. Rollbit keeps silent and does not provide any evidence.
Personally;The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
Number 1 rule should be one account per household. No stories of brother, sister etc
Secondly, the casino can just be straight to the point and tell the user that "we discovered that account A, B, C and D are linked to you therefore we are going to lock them up. How are you related to them?" The casino can then proceed to act according to the findings. There are some 2 old casinos reps here that used to do these and the issues would still get amicably solved.
Most humans are naturally impatient when it comes to money, so they will always complain whenever there's a delay because they feel entitled to that money.
Actually its all written here https://rollbit.com/terms-and-conditions
If they just spend some time to read their TOS for sure that they would know this.
Now they know that casino is really doing an action towards multi account and to bad for some people that they realize late that they have rules like that that's why its important to read before deciding to gamble so that they can possibly avoid this violation and can gamble clean on their casino.
Most gamblers don't read TOS. Even if they do, some of them don't believe in the stated rules and say it's just made as formality for a casino website to operate. Once they are penalized, they lose their mind saying that the website locked their account for no reason. I've never heard of a reputable casino suddenly locked their user's account for no particular reason. There is always a reason why a casino suddenly locks a user account, it's just either the user didn't read the TOS and is not aware of his violation OR he does not want to admit it and put the blame on the casino.
But what exactly could be the reason for this? Is it the casino or the gamblers? Could it be that casinos have made their 10s of service very unreadable or that gamblers are too much in a hurry to even settle down to read such terms of services?Most gamblers don't read TOS.
Before I demand your answers I think I'll give mine first and I think that it is a mix of both because some casino's actually make their ToS unreadable, and then it is not impossible for them to slip in a few new ToS without alerting gamblers of the update or change.
Then for gamblers, I think some of them are in too much of a rush that they skip reading the ToS, or they just skim through it.
What are you thinking?
This is a terrible casino. I have been waiting for an answer for 4 months.
https://casino.guru/rollbit-casino-player-s-withdrawal-is-delayed-due
https://casino.guru/rollbit-casino-player-s-withdrawal-is-delayed-due
Users who want to contact or escalate their issues can contact the team with two emails as far as I know.Actually its all written here https://rollbit.com/terms-and-conditions
If they just spend some time to read their TOS for sure that they would know this.
Now they know that casino is really doing an action towards multi account and to bad for some people that they realize late that they have rules like that that's why its important to read before deciding to gamble so that they can possibly avoid this violation and can gamble clean on their casino.
One email is in the screenshot: support@rollbit.com
Another email is compliance@rollbit.com
Have you try to reach them through writing to compliance@rollbit.com or is it just through live support this far?
Users who want to contact or escalate their issues can contact the team with two emails as far as I know.Actually its all written here https://rollbit.com/terms-and-conditions
If they just spend some time to read their TOS for sure that they would know this.
Now they know that casino is really doing an action towards multi account and to bad for some people that they realize late that they have rules like that that's why its important to read before deciding to gamble so that they can possibly avoid this violation and can gamble clean on their casino.
One email is in the screenshot: support@rollbit.com
Another email is compliance@rollbit.com
Have you try to reach them through writing to compliance@rollbit.com or is it just through live support this far?
It's compliance@rollbit.com, once they have an unresolved issue.
Razer informed me when I reached him personally, about a good few weeks ago, that Rollbit is trying a new approach to resolve complaints that's raised against them, since most of the complainants are escalating on multiple platforms at once [this is partly the same reason why I always encourage complainants of any casinos to try to get it deescalated here instead of simultaneously raising to ADR and/or other media], not just this forum, that make things harder to track for Rollbit.
So they decided to try a new approach with them channeling all complaints into one channel, namely their compliance desk, and will make follow-ups with other platforms [ADR, trustpilot, bitcointalk forum, X, or others] if still needed when the situation resolved. And so far, it works quite good, given some cases got resolved.
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