Edited Oct 30, 2026 11:04
It's unfortunate but most casinos don't accept the use of VPN because they believe that some gamblers make use of VPN to manipulate some things or possibly try to evade some kind of restrictions which almost every casino do usually consider as a crime and punishable according to their own rule.-snip-
ItÂs now been over two weeks, and IÂm still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.
VPN usage is not encouraged at Rollbit and you should understand that if you have read their ToS. And maybe because of this Rollbit restricted your account because they suspect potential multiple accounts, and other issues. If you have sent them an email, you can try to be patient waiting for their reply, it may take longer, but sometimes patience is needed because here you have violated their ToS. Hopefully your problem can be resolved quickly.
Yeah man, you're right  I honestly shouldÂve been more careful and actually read through the ToS properly. ThatÂs on me, IÂll admit I messed up there.
That said, I didnÂt do anything shady  IÂve got only one account, never tried to abuse anything, and IÂm really hoping theyÂll see that and get this sorted soon. Just sucks being stuck in this situation now, but yeah, fingers crossed it gets resolved.
Thanks for the input.
Since you've owned up to your mistake and even feel sorry about it, I guess the managment of the casino will temper justice with mercy and unrestrict your account and allow you to operate your the account normally again, for no one is above mistake.
What I did advice you to do is be calm and don't get too aggressive with them, definitely they will see reasons to unblock your account, and you can also talk with their campaign manager if you haven't, to help talk to team for you, this i believe will speed up the process of you gaining back access to your account, but also very important that you do not make same mistake again.
There are many such cases. Let me just list the 3 recent ones, and all have been resolved in favour of those accusing the casino.Who is this user and what actually happened? I believe we should hear his/her side of the issue. That situation might be something to learn from if our accounts, despite being innocent, might have the same issue. Can you post the links of his posts?
1. https://bitcointalk.org/index.php?topic=5528756
2. https://bitcointalk.org/index.php?topic=5535335
3. https://bitcointalk.org/index.php?topic=5530971
I think they are, or their flagging system has a lot of false positives. Reason being, after telling the user to list all his other accounts, they eventually unlock the blocked account if the user insists over several days or weeksDo you believe that they are merely guessing?
Those are the methods casinos don't disclose, but at least they should be able to list to the user the accounts that are linked to his instead of asking him to list them.He/she should also ask them HOW they made the absolute conclusion that he/she has more than one account.
A user in Shuffle's topic posted that the root of the problem for such issues when the casino asks you for your "other accounts" was probably because there more than one user in the same household/using the same I.P. Address. That probably turned on a sort of "alarm" in their system, telling them that users are playing with more than one accounts.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
A user in Shuffle's topic posted that the root of the problem for such issues when the casino asks you for your "other accounts" was probably because there more than one user in the same household/using the same I.P. Address. That probably turned on a sort of "alarm" in their system, telling them that users are playing with more than one accounts.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
So what is the solution to this ? I mean there are instances where more than one person in a house can play at the same gambling site using the same internet connection. Yes, the KYC will be different for each person and also there will be different device used by everyone. I mean its very rare that a person A login and plays from his and other person mobile too but still it can happen. I don't know how will the casino be convinced that the person is different and not same
QuoteWe've achieved another major milestone on the RLB Dashboard! Burnt RLB has reached 57% of the original 5 billion coin supply!
There will never be more than 2,150,000,000 $RLB ever again.
It's unfortunate but most casinos don't accept the use of VPN because they believe that some gamblers make use of VPN to manipulate some things or possibly try to evade some kind of restrictions which almost every casino do usually consider as a crime and punishable according to their own rule.-snip-
ItÂs now been over two weeks, and IÂm still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.
VPN usage is not encouraged at Rollbit and you should understand that if you have read their ToS. And maybe because of this Rollbit restricted your account because they suspect potential multiple accounts, and other issues. If you have sent them an email, you can try to be patient waiting for their reply, it may take longer, but sometimes patience is needed because here you have violated their ToS. Hopefully your problem can be resolved quickly.
Yeah man, you're right  I honestly shouldÂve been more careful and actually read through the ToS properly. ThatÂs on me, IÂll admit I messed up there.
That said, I didnÂt do anything shady  IÂve got only one account, never tried to abuse anything, and IÂm really hoping theyÂll see that and get this sorted soon. Just sucks being stuck in this situation now, but yeah, fingers crossed it gets resolved.
Thanks for the input.
Since you've owned up to your mistake and even feel sorry about it, I guess the managment of the casino will temper justice with mercy and unrestrict your account and allow you to operate your the account normally again, for no one is above mistake.
What I did advice you to do is be calm and don't get too aggressive with them, definitely they will see reasons to unblock your account, and you can also talk with their campaign manager if you haven't, to help talk to team for you, this i believe will speed up the process of you gaining back access to your account, but also very important that you do not make same mistake again.
Thanks for the suggestion and reply. I just wanted to ask  who exactly do you mean by "campaign manager"? Is there someone specific I could try to reach out to?
So far, I've been in contact with holydarkness, who kindly forwarded my case to Razer. According to him, Razer said that any email sent to the compliance team will be handled  but it's been over two weeks, and I still haven't heard anything back from them. No updates, no confirmation, nothing.
I'm starting to get a bit nervous here because I honestly donÂt know if my case is being looked at or if IÂm being ignored.
Any advice would be appreciated.
Big news.
57% of original RLB total supply burnt!
The Rollbit RLB token buy back and burn program was initiated some years ago and the Rollbit team actually dedicate their company revenue on this program. Gradually with time, day by day, now more than 57% of total supply burnt!
QuoteWe've achieved another major milestone on the RLB Dashboard! Burnt RLB has reached 57% of the original 5 billion coin supply!
There will never be more than 2,150,000,000 $RLB ever again.
ItÂs good to have you pay some attention to what is going on here and how your complaint is carrying, having to clarify the few I had to ask on this. It doesnÂt always feels good or sounds good when you feel your at the right and then your funds been withheld from you neither do you have access to your account and for sure, there is always some reason to that.Thanks for your reply and questions, I appreciate it.
Yes, I used the deposited funds to place bets  mainly on tennis and sometimes basketball. I didnÂt use any bonuses or promotions; I honestly donÂt bother with those since they usually just complicate things.
As for the VPN Â yeah, I realize now that it might be part of the issue. The thing is, IÂve had my VPN always on by default, itÂs just how I operate day-to-day. I never turn it off, but I always have it set to the same country I live in, so I wasnÂt trying to bypass anything or hide my location.
Just to clarify the timeline a bit:
I deposited 446 USDT and later 116 USDT. I placed some bets and won a little, which increased my balance to $1,338.08. Then on March 30th, I requested a withdrawal of 82.31 USDT. Right after that, I was prompted to complete KYC, which I did up to Level 4. A few hours later, I received a message saying ÂFunctionality is restricted for this account, and ever since then, IÂve had no access to my funds
ItÂs been over two weeks now without any reply from Rollbit support or compliance, even after multiple emails. I just want to get clarity on whatÂs going on and get my funds back. IÂm not trying to do anything shady  IÂve only ever had one account, and IÂd really appreciate any help resolving this.
Thanks again for taking the time to read.
Thank you so much for your help. After I contacted compliance@rollbit.com, my account was restored. Thanks again!
It's unfortunate but most casinos don't accept the use of VPN because they believe that some gamblers make use of VPN to manipulate some things or possibly try to evade some kind of restrictions which almost every casino do usually consider as a crime and punishable according to their own rule.-snip-
ItÂs now been over two weeks, and IÂm still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.
VPN usage is not encouraged at Rollbit and you should understand that if you have read their ToS. And maybe because of this Rollbit restricted your account because they suspect potential multiple accounts, and other issues. If you have sent them an email, you can try to be patient waiting for their reply, it may take longer, but sometimes patience is needed because here you have violated their ToS. Hopefully your problem can be resolved quickly.
Yeah man, you're right  I honestly shouldÂve been more careful and actually read through the ToS properly. ThatÂs on me, IÂll admit I messed up there.
That said, I didnÂt do anything shady  IÂve got only one account, never tried to abuse anything, and IÂm really hoping theyÂll see that and get this sorted soon. Just sucks being stuck in this situation now, but yeah, fingers crossed it gets resolved.
Thanks for the input.
Since you've owned up to your mistake and even feel sorry about it, I guess the managment of the casino will temper justice with mercy and unrestrict your account and allow you to operate your the account normally again, for no one is above mistake.
What I did advice you to do is be calm and don't get too aggressive with them, definitely they will see reasons to unblock your account, and you can also talk with their campaign manager if you haven't, to help talk to team for you, this i believe will speed up the process of you gaining back access to your account, but also very important that you do not make same mistake again.
Thanks for the suggestion and reply. I just wanted to ask  who exactly do you mean by "campaign manager"? Is there someone specific I could try to reach out to?
So far, I've been in contact with holydarkness, who kindly forwarded my case to Razer. According to him, Razer said that any email sent to the compliance team will be handled  but it's been over two weeks, and I still haven't heard anything back from them. No updates, no confirmation, nothing.
I'm starting to get a bit nervous here because I honestly donÂt know if my case is being looked at or if IÂm being ignored.
Any advice would be appreciated.
I also wrote a letter, received a questionnaire in response, filled it out and according to them they were supposed to respond within 20 days, but there was no response on the 23rd. I wrote again, asking how my case was progressing, but there was still no response. Apparently, I need to open a complaint here and on other resources to attract attention to myself again. This is very annoying. The problem is in the casino, and you need to do various actions
ItÂs good to have you pay some attention to what is going on here and how your complaint is carrying, having to clarify the few I had to ask on this. It doesnÂt always feels good or sounds good when you feel your at the right and then your funds been withheld from you neither do you have access to your account and for sure, there is always some reason to that.Thanks for your reply and questions, I appreciate it.
Yes, I used the deposited funds to place bets  mainly on tennis and sometimes basketball. I didnÂt use any bonuses or promotions; I honestly donÂt bother with those since they usually just complicate things.
As for the VPN Â yeah, I realize now that it might be part of the issue. The thing is, IÂve had my VPN always on by default, itÂs just how I operate day-to-day. I never turn it off, but I always have it set to the same country I live in, so I wasnÂt trying to bypass anything or hide my location.
Just to clarify the timeline a bit:
I deposited 446 USDT and later 116 USDT. I placed some bets and won a little, which increased my balance to $1,338.08. Then on March 30th, I requested a withdrawal of 82.31 USDT. Right after that, I was prompted to complete KYC, which I did up to Level 4. A few hours later, I received a message saying ÂFunctionality is restricted for this account, and ever since then, IÂve had no access to my funds
ItÂs been over two weeks now without any reply from Rollbit support or compliance, even after multiple emails. I just want to get clarity on whatÂs going on and get my funds back. IÂm not trying to do anything shady  IÂve only ever had one account, and IÂd really appreciate any help resolving this.
Thanks again for taking the time to read.
That however is why there is a support line to use in resolving most of these complaints.
Well, there have been far too many similar complaints and possibly the prompt just having to flag most users with the slightest suspicion.
Some users have however been through this and had their issues resolved:
Thank you so much for your help. After I contacted compliance@rollbit.com, my account was restored. Thanks again!
I see you just might have tried that already but then, I think those who got their complaints resolved quickly could direct you on just how to properly file in this complaint for a quick response. Hope they too are paying attention to this thread.
A user in Shuffle's topic posted that the root of the problem for such issues when the casino asks you for your "other accounts" was probably because there more than one user in the same household/using the same I.P. Address. That probably turned on a sort of "alarm" in their system, telling them that users are playing with more than one accounts.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
So what is the solution to this ? I mean there are instances where more than one person in a house can play at the same gambling site using the same internet connection. Yes, the KYC will be different for each person and also there will be different device used by everyone. I mean its very rare that a person A login and plays from his and other person mobile too but still it can happen. I don't know how will the casino be convinced that the person is different and not same
A user in Shuffle's topic posted that the root of the problem for such issues when the casino asks you for your "other accounts" was probably because there more than one user in the same household/using the same I.P. Address. That probably turned on a sort of "alarm" in their system, telling them that users are playing with more than one accounts.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
So what is the solution to this ? I mean there are instances where more than one person in a house can play at the same gambling site using the same internet connection. Yes, the KYC will be different for each person and also there will be different device used by everyone. I mean its very rare that a person A login and plays from his and other person mobile too but still it can happen. I don't know how will the casino be convinced that the person is different and not same
The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
It's unfortunate but most casinos don't accept the use of VPN because they believe that some gamblers make use of VPN to manipulate some things or possibly try to evade some kind of restrictions which almost every casino do usually consider as a crime and punishable according to their own rule.-snip-
ItÂs now been over two weeks, and IÂm still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.
VPN usage is not encouraged at Rollbit and you should understand that if you have read their ToS. And maybe because of this Rollbit restricted your account because they suspect potential multiple accounts, and other issues. If you have sent them an email, you can try to be patient waiting for their reply, it may take longer, but sometimes patience is needed because here you have violated their ToS. Hopefully your problem can be resolved quickly.
Yeah man, you're right  I honestly shouldÂve been more careful and actually read through the ToS properly. ThatÂs on me, IÂll admit I messed up there.
That said, I didnÂt do anything shady  IÂve got only one account, never tried to abuse anything, and IÂm really hoping theyÂll see that and get this sorted soon. Just sucks being stuck in this situation now, but yeah, fingers crossed it gets resolved.
Thanks for the input.
Since you've owned up to your mistake and even feel sorry about it, I guess the managment of the casino will temper justice with mercy and unrestrict your account and allow you to operate your the account normally again, for no one is above mistake.
What I did advice you to do is be calm and don't get too aggressive with them, definitely they will see reasons to unblock your account, and you can also talk with their campaign manager if you haven't, to help talk to team for you, this i believe will speed up the process of you gaining back access to your account, but also very important that you do not make same mistake again.
Thanks for the suggestion and reply. I just wanted to ask  who exactly do you mean by "campaign manager"? Is there someone specific I could try to reach out to?
So far, I've been in contact with holydarkness, who kindly forwarded my case to Razer. According to him, Razer said that any email sent to the compliance team will be handled  but it's been over two weeks, and I still haven't heard anything back from them. No updates, no confirmation, nothing.
I'm starting to get a bit nervous here because I honestly donÂt know if my case is being looked at or if IÂm being ignored.
Any advice would be appreciated.
I also wrote a letter, received a questionnaire in response, filled it out and according to them they were supposed to respond within 20 days, but there was no response on the 23rd. I wrote again, asking how my case was progressing, but there was still no response. Apparently, I need to open a complaint here and on other resources to attract attention to myself again. This is very annoying. The problem is in the casino, and you need to do various actions
That sounds really frustrating, I totally get you.
Can I ask  how long have you been trying to resolve this so far? Do you still have any faith that theyÂll eventually reply and solve it?
IÂve seen quite a few cases here some were resolved quickly, others took way longer, but IÂm still trying to stay positive and believe that mine will get sorted too.
Fingers crossed for both of us. 🙏
It goes both ways though. Imagine getting your account banned when you did nothing wrong at all. That would make almost anyone lose their shit which is why staying patient in such situations is easier said than done.People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
A user in Shuffle's topic posted that the root of the problem for such issues when the casino asks you for your "other accounts" was probably because there more than one user in the same household/using the same I.P. Address. That probably turned on a sort of "alarm" in their system, telling them that users are playing with more than one accounts.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
So what is the solution to this ? I mean there are instances where more than one person in a house can play at the same gambling site using the same internet connection. Yes, the KYC will be different for each person and also there will be different device used by everyone. I mean its very rare that a person A login and plays from his and other person mobile too but still it can happen. I don't know how will the casino be convinced that the person is different and not same
The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
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