Hello BitcoinTalk community,

I am opening this topic to warn other players about how Betplay.io handles responsible gambling and self-exclusion. If you think you are safe here when you declare a gambling problem, please think twice.

On June 20, 2026, I realized I needed to stop and contacted Betplay support to request a permanent account closure due to a severe gambling addiction. Support agent Hanna acknowledged the situation and explicitly stated: "we will immediately take action to close your account for your safety and well-being." She requested that I reply with "I confirm", which I did immediately.

However, Betplay completely failed to uphold their promise. My account was left active. Even worse, over the following weeks, they actively targeted me with marketing emails and cashback bonuses. As a self-declared addicted player, these promotional incentives triggered a severe relapse, resulting in substantial financial losses.

When I confronted support about this massive failure, they finally blocked the account but completely evaded any accountability for the weeks my account was left open. Cassandra from support told me the case was forwarded to the "Loyalty Team", but after multiple follow-ups, they have gone completely silent and are ignoring my emails.

I have kept all email receipts from this entire chain, showing the exact timestamps of my self-exclusion request, the marketing/cashback emails sent to me afterwards, and support admitting they failed to close it. I am ready to share these full logs with forum moderators or trusted members upon request.

Be very careful with this casino. They talk about "player safety" on paper, but their automated systems will still target you with bonuses after you explicitly tell them you are an addict.

I am posting this to hold them publicly accountable and to warn anyone who might look to Betplay for a safe environment.

This is not the right board for this topic, move to scam accusation board.
https://bitcointalk.org/index.php?board=83.0

Since you have all the proof, why not drop them rather than claiming you have?
I despise this sort of accusation, you can't hold them responsible for what is under your control.

Quote from: Obim34 on Today at 05:31:42 PM

This is not the right board for this topic, move to scam accusation board.

https://bitcointalk.org/index.php?board=83.0

Since you have all the proof, why not drop them rather than claiming you have?

I despise this sort of accusation, you can't hold them responsible for what is under your control.

Thank you for your feedback.

Regarding the proof: As a Newbie account, I am restricted from posting direct images here. I am more than happy to share the full, unedited email logs with forum moderators or via PM to senior members to verify my case.

Regarding responsibility: I took full control and responsibility by explicitly informing them of my addiction and requesting a permanent closure. The support agent explicitly replied: "we will immediately take action to close your account for your safety and well-being."

Once a casino acknowledges a self-exclusion request for addiction, the responsibility to lock the door shifts to them. Leaving it open and actively sending cashback incentives to a declared addict is a severe breach of gambling safety protocols, not a matter of player control.

I will look into moving this to the Scam Accusation board if that is more appropriate.

Quote from: Player334u34u34ui34 on July 13, 2026, 05:35:38 PM

Regarding the proof: As a Newbie account, I am restricted from posting direct images here. I am more than happy to share the full, unedited email logs with forum moderators or via PM to senior members to verify my case.

You can just put the link to the images here, you can use talkimg.com to upload the image and share the link that will be given to you by talkimg. As for forum moderators, they don't really moderate scams, so they are unlikely to get involved here.

Anyway, if you are going to share the evidence here, you can cut out any sensitive personal information that you don't want people to see.

Quote from: Player334u34u34ui34 on July 13, 2026, 05:35:38 PM

Once a casino acknowledges a self-exclusion request for addiction, the responsibility to lock the door shifts to them. Leaving it open and actively sending cashback incentives to a declared addict is a severe breach of gambling safety protocols, not a matter of player control.

Almost every similar report concerns the slow resolution of this particular request. They seem to have indicators to determine if a player has run out of money and then take action.

I'm curious if there are any proven regulations that can handle these types of cases and win claims for player losses, especially against offshore casinos.