Comments (1054)
99.9% of investigations occur due to fraud detection รย mostly in sports, where value betting is a common issue. In such cases, the timeframe may take several days, as we must ensure that every detail is thoroughly reviewed and the final decision is 100% accurate. I believe you and everyone here would agree that this kind of process cannot be completed within just a few hours.I don't think there's any point in asking what your suspicions are. You'll answer that this is an internal investigation and you can't make it public, right?
But could you please answer my simple question: what's the timeframe for this investigation? Or do you think your players should wait forever while you play detective?
Please note that this applies only to fraud detection cases. For other casino-related investigations, the process is usually much faster and typically takes no more than 24 hours.
Iรยve given you a general answer here, but if youรยd like specific details about your case, please contact our 24/7 live human support (not AI bots) via Live Chat or Telegram รย theyรยll review your case and provide an update as soon as possible.
It all sounds great, of course, but it doesn't make me feel any better that you consider my case so special that it's in the 0.1% range. I don't mind if you publish my rates here so the community can evaluate them. I can publish them myself if anyone is interested and you don't mind.
In your general response, you talk about a few days. Agree, a few days and 11 days (as of now) are completely different timeframes!
Yes, of course, I need specific details about my case. I write about this in every message. Of course, I've already written in the online chat, spoken with a live person, and each time different operators gave me the same answer: "We can't tell you the verification timeframe." So, hoping to find out, I wrote in this thread, but you're also avoiding answering my only main question!
ย ย ย The news is this:
ย ย ย The casino refunded all my bets
ย ย ย They returned my deposit
ย ย ย I still don't understand the reason for the violation. The girl in the chat tried to explain, but she couldn't. They admit that these aren't mistake bets, that these aren't arbitrage bets or "sure bets." In their opinion, these are bets with an advantage, which is that I found odds that don't correspond to the actual probability of an event at the current moment, thus violating their rules. I believe that this is the whole point of sports betting and how it differs from casino gambling. It's that you can analyze statistics, read the latest team news, and, by analyzing the bookmaker's odds, find one you disagree with and bet on it. That's the short version. If you're interested in the full conversation, I can post it here, as well as include screenshots of the bets themselves (I saved them earlier). They confirmed in the chat that I have the right to disclose this correspondence.
ย ย ย In a couple of days, I'll file a complaint with the licensing authority so they can look into this matter. I also notified the casino representative about this in the chat.
ย ย ย The casino refunded all my bets
ย ย ย They returned my deposit
ย ย ย I still don't understand the reason for the violation. The girl in the chat tried to explain, but she couldn't. They admit that these aren't mistake bets, that these aren't arbitrage bets or "sure bets." In their opinion, these are bets with an advantage, which is that I found odds that don't correspond to the actual probability of an event at the current moment, thus violating their rules. I believe that this is the whole point of sports betting and how it differs from casino gambling. It's that you can analyze statistics, read the latest team news, and, by analyzing the bookmaker's odds, find one you disagree with and bet on it. That's the short version. If you're interested in the full conversation, I can post it here, as well as include screenshots of the bets themselves (I saved them earlier). They confirmed in the chat that I have the right to disclose this correspondence.
ย ย ย In a couple of days, I'll file a complaint with the licensing authority so they can look into this matter. I also notified the casino representative about this in the chat.
As Iรยve checked your case with our support team, theyรยve already provided a detailed explanation regarding your situation รย including which specific terms were found to be violated, based on feedback from our game provider. However, in accordance with our customer relations policy, Iรยm unable to disclose those details here publicly.It all sounds great, of course, but it doesn't make me feel any better that you consider my case so special that it's in the 0.1% range. I don't mind if you publish my rates here so the community can evaluate them. I can publish them myself if anyone is interested and you don't mind.
In your general response, you talk about a few days. Agree, a few days and 11 days (as of now) are completely different timeframes!
Yes, of course, I need specific details about my case. I write about this in every message. Of course, I've already written in the online chat, spoken with a live person, and each time different operators gave me the same answer: "We can't tell you the verification timeframe." So, hoping to find out, I wrote in this thread, but you're also avoiding answering my only main question!
Our support team is always available if you need further clarification or documentation regarding your case รย theyรยre ready to assist you as many times as needed.
Hello everyone. I see a lot of respected people are visiting this thread, including a representative of Jackpotter Casino. I've encountered a strange situation with this casino, and I'm hoping someone can help me. Let me describe the situation. I registered there over two weeks ago. It had a decent rating on TrustPilot and lots of reviews. Before registering, I asked in the chat if they accepted players from my country and if I could use a VPN. They answered yes to everything. After registering, I passed all three verification steps on the website. They approved my driver's license, selfie, and proof of address. Then I made one deposit and a second deposit the next day. I didn't use or receive any bonuses. I don't gamble at the casino and only bet on sports. I placed 16 bets. I won some and lost others. If it's important, the total bet amount was twice the total deposit amount. Then, after nine days of betting, I requested a payout. It hasn't been processed for a week now. In the chat, they're telling me that they're not paying out my money because they're waiting for a certain provider to verify my account. They refuse to give me any verification timeframe. I don't know who this provider is and why I have to wait for an unknown amount of time. This kind of behavior from a casino or bookmaker is new to me. I understand if an organization wants some documents from you. You provide them, they tell you a verification timeframe. Then they approve your documents and pay you. In any case, if a casino wants to verify something, they always tell you a verification timeframe.
I'm asking the visitors of this thread to tell me if this behavior is normal now, and if I really have to wait? If so, how long will it take, based on your experience? If it's not normal, should I expect any money from this casino at all, or did I make a mistake depositing there and they're having problems and not paying everyone out.
If a representative of this casino responds to my message, explains the situation, and tells me when I should expect my money, I'll be happy.
First, you asked their support if they allow gamblers to use VPN on their casino, and they answered yes, it is allowed. Let me ask you, OP was your region/country restricted on their casino when you asked their support? Given the fact that they allowed you to use VPN, but when you tried to withdraw from their casino, they couldn't allow you to withdraw.
And the reason seems to be that you're having an issue with a game provider that you were betting on during the time you were gambling on their platform. Now, what's puzzling according to you is that it looks like you've been waiting for weeks already, and until now there's still no definite reason as to what's really going on whether you have violations or not. Well, for now, you have no choice but to wait for their response.
First, you asked their support if they allow gamblers to use VPN on their casino, and they answered yes, it is allowed. Let me ask you, OP was your region/country restricted on their casino when you asked their support? Given the fact that they allowed you to use VPN, but when you tried to withdraw from their casino, they couldn't allow you to withdraw.
If you read his post carefully, you would not ask that question since he told about it already so kindly better to reread his post again so you wont ask a question which is answered before you ask about it.
And the reason seems to be that you're having an issue with a game provider that you were betting on during the time you were gambling on their platform. Now, what's puzzling according to you is that it looks like you've been waiting for weeks already, and until now there's still no definite reason as to what's really going on whether you have violations or not. Well, for now, you have no choice but to wait for their response.
Sports betting is always complicated when there is an issue like this where the bookmarker may suspect players as doing arbritage or betting on fixed match etc.
As I have less experience with sports betting, I cant give more opinion but as his last post, his bets are refunded.
What I'm curious is about which sports or event he bet previously or which terms he violated as what is alleged by this casino.
His verification was approved, indicating he wasn't a citizen of a prohibited country.was your region/country restricted on their casino when you asked their support?
In this guy situation, a VPN no longer protected his privacy from the casino. However, using a VPN is still necessary in certain situations, such as when he was on vacationin in a country prohibited by the casino's ToS or the casino site is blocked by ISP, while he plans to bet on online matches.QuoteGiven the fact that they allowed you to use VPN, but when you tried to withdraw from their casino, they couldn't allow you to withdraw.
Note: I'm not saying this was the cause of his withdrawal issues.
What I'm curious is about which sports or event he bet previously or which terms he violated as what is alleged by this casino.
I described the violation they cited in my previous post. The representative didn't want to disclose it here. If anything, I'd really like to discuss this violation with him openly here. I can upload screenshots of all 16 bets so people can assess for themselves whether these bets violate anything. But, unfortunately, he's afraid of this and is hiding behind confidentiality. I will definitely file a complaint about this theft of money. I'm still researching where to file it. I'm deciding between the licensing authority, askgamblers, and casino.guru. So this organization will have to clearly explain to someone, without just generalities, what exactly my bets violated.
If you have simple bets on sport matches in bookmakers, I believe that they have no reason to accuse you with arbitrage bet activities. They only have reasons to pull such accusations if your bet history is quite complicated that in my opinion, does not exist with a simple gambler.Sports betting is always complicated when there is an issue like this where the bookmarker may suspect players as doing arbritage or betting on fixed match etc.
As I have less experience with sports betting, I cant give more opinion but as his last post, his bets are refunded.
What I'm curious is about which sports or event he bet previously or which terms he violated as what is alleged by this casino.
I am not an expert in gambling and I only pick one team for my bet with given odds, if I see firstly the odds is good enough, and my favorite team has good chance of winning from the result to the odds. That's it, I don't think of too much more complicated bet types and as said, with this practice, no bookmakers can accuse me of arbitrage bets.
People who are professional and experienced can know more, including risk, but they are experienced enough to never store all or big fund in one gambling account at one casino.
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Tried chasing this letter jackpot all week not until it happened today with final letter dropping
Time to wait to see how the pot pays after so many attempts of trying to catch all 7 letters.. if it proves to pay well will keep playing it until it's popular to force pot prize to go up.
Overall great experience on Jackpotter ย
Wait are these rewards from the Jackpot itself, or from finding the jackpot letters itself??When I was navigating through the gameplay and other services that would somehow help me win on the Jackpotter, just like I always do in a newly used casino.
I discovered that they have a feature called "Boxes," which involves mysterious boxes with an unknown prize, leading to an unbelievable win if unlocked.
I was curious, and I want to ask if we already have someone who has tried out these features, since it involves daily check-in, tasks, gaming, etc.
I tried it the boxes feature as I had 10 wooden box, 4 Stone box and 1 Iron Box. What are the result of those boxes? Let me tell you so you wont be cuirous, I got mostly Letters. There are 2 non Letter rewards from the boxes because I got 1USDT reward and 10 FreeSpins reward. I have to say that this reward is not attractive because this cash reward and free spins rewards comes with 25x wagering requirement so I prefer to not claim it.
Wait are these rewards from the Jackpot itself, or from finding the jackpot letters itself??.......
Those rewards were from the mystery boxes, as you can see that there are various rewards that can be won from the mystery boxes starting from the letter JACKPOT up to the cash reward. I have not collected the JACKPOT letter till now as I rarely played here so I have never won the cash reward by collecting the JACKPOT letters. New round started hours ago, when did you collected the full letters? Is it on the previous round or in this new round? If you collected it in the previous round, mind to share how much you get from it?
But by running a campaign is one form of reputation building, the longer they do the campaign the better for reputation building, because they will get reviews from patrons on the forum and also complaints that they must resolve, because of course there are always people who complain and systems that fail or others that are always a problem for casinos.Yea running campaign doesn't mean having a good reputation at all, because you can be visible by way of running large campaign but not gaining broad usage due to poor service delivery which is what no gambler would be patient with. A casino with a strong and active support responding swiftly to customers complains would gain trust faster than a casino running massive campaigns with a dull support service.Good to see Jackpotter have been running campaigns on the forum, but the campaign alone won't help gain trust from the forum unless their service is reputable. Users should be satisfied with their service. The campaign will definitely pull gamblers from the forum, but if their support is better, then they might gain trust. So they will turn here as a reputable platform.
That's where the reputation is built that the casino can solve the problems and the casino can provide active services to forum users, if they do it well and consistently, no one will doubt their reputation again in the future, if they keep running the casino as the gamblers expect that the casino must be transparent and fair and maintain its good name.
Reputation takes a long time to build from business development, customer support to marketing but it can be destroyed very quickly. I agree that a casino reputation can be built up with time especially with active signature campaigns or other marketing initiatives but there are some casinos self-destroyed their reputation by treating their users badly and also refused to handle scam accusations against their business.But by running a campaign is one form of reputation building, the longer they do the campaign the better for reputation building, because they will get reviews from patrons on the forum and also complaints that they must resolve, because of course there are always people who complain and systems that fail or others that are always a problem for casinos
JackPotter are doing great things here and hopefully they will continue their business development including reputation in this forum well enough with time.
Let's just say numbers are close to what your got as a freebet...Wait are these rewards from the Jackpot itself, or from finding the jackpot letters itself??.......
Those rewards were from the mystery boxes, as you can see that there are various rewards that can be won from the mystery boxes starting from the letter JACKPOT up to the cash reward. I have not collected the JACKPOT letter till now as I rarely played here so I have never won the cash reward by collecting the JACKPOT letters. New round started hours ago, when did you collected the full letters? Is it on the previous round or in this new round? If you collected it in the previous round, mind to share how much you get from it?
As of how much it paid, I got 2.5 usdt meaning from that $800 pool, we had 320ย finds of the jackpot letters meaning it's not a tough one for anyone that wants to put their name on the jackpot .
Reputation takes a long time to build from business development, customer support to marketing but it can be destroyed very quickly. I agree that a casino reputation can be built up with time especially with active signature campaigns or other marketing initiatives but there are some casinos self-destroyed their reputation by treating their users badly and also refused to handle scam accusations against their business.But by running a campaign is one form of reputation building, the longer they do the campaign the better for reputation building, because they will get reviews from patrons on the forum and also complaints that they must resolve, because of course there are always people who complain and systems that fail or others that are always a problem for casinos
JackPotter are doing great things here and hopefully they will continue their business development including reputation in this forum well enough with time.
Its not all about signature campaign since even scam casino can do that, what can actually build the confidence of people to trust their casino is the way how they handle the issues. If they able to show that they can solve those issues more faster than any other casino or their competitors for sure that people would leave some positive feedback towards their actions done.
So aside for spending money on marketing they better pay attention on their support side since no people would like to play in their casino especially if they offer shitty services. But so far this casino is doing well and as what we have seen gamblers here are satisfied to gamble in their casino.
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