Here are the facts of the case:
I made an initial crypto deposit of $1,800.
I placed regular sports bets, and my balance dropped to Â1,413.
When I attempted to clear their standard 1x AML rollover to withdraw my remaining funds, they abruptly blocked my account, citing vague "fraudulent activity" and "Terms & Conditions" violations.
I emailed them stating that while I accept their decision to terminate my account, confiscating a player's initial deposited principal (minus gaming losses) is outright theft. There are zero unearned winnings or bonus funds in this balance.
KokoBet support responded and explicitly refused to refund my remaining deposit, citing their "Payment Policy" to justify keeping my funds.
Closing an account is a casino's right, but stealing a player's remaining deposited capital is a complete scam.
Evidence:
Proof of initial deposit:
Email from KokoBet closing the account:
Email from KokoBet explicitly refusing to refund my deposit:
(Note: I cannot provide a screenshot of the Â1,413 balance because KokoBet locked my account abruptly without warning. However, they have the internal logs, and I openly challenge their representatives to publicly dispute this amount).
Warning to all players: Do not deposit crypto at KokoBet.com. If you win, they might ban you. If you lose and try to withdraw your remaining balance, they will keep it anyway.
I have also filed formal complaints with major dispute mediators. I will update this thread if KokoBet management decides to do the right thing and return my Â1,413 to my crypto wallet. Until then, consider them a rogue operator.
