Comments (319)
after reading a post above i tried razed today.
i am a Diamond Shuffle Member, and a Diamond 11 BC game player.
"mark" Head of VIP at razed offered a 15% NO WAGER deposit bonus to come to the site.
I deposit $15,000 was given $2250.
I wagered $5000 in Sports, $5000 in Slots, and $5000 Originals. end balance i was at about 17.500
Went to withdraw $75 there was a hold.
So i said maybe its the currency,
Withdrew $2400 another coin
still a hold.
Finally another VIP host says we marked it ok and sent your funds.
at this point i wasnt comfortable leaving funds on site as i do with shuffle, so i withdrew the rest..
sure enough Mark and MARTIN decide i "absued" the welcome bonus and took it from me ebcause "i only wagered 1x"
THERE WAS NO REQUIREMENTS.
I WOULD STAY FAR FAR AWAY FROM RAZED. THIS IS NOW THE SECOND SCAM POST ON THEM FROM MEMBERS IN THIS COMMUNITY.
THE OTHER IS WRITTEN ABOVE.
Member had gotten scammed when reaching a wager target, THEY CLEARLY SCAM BONUSES>
Hello,
Thank you for the feedback.
At Razed we take a no tolerance policy on Bonus Abuse, and this does include our welcome offers.
Mark clearly stated to you, that depositing $15,000, claiming the bonus, then wagering 1x of your deposit would not be acceptable.
Clear instruction was given that we expect real gameplay in exchange for the added bonus for you to try Razed at a much lower risk. (15% balance top up)
You proceeded to wager 1.08x on mines to wager 1x of your deposit then withdraw.
I also want to highlight that your entire deposit was refunded with no quarrels, we simply did not give the additional bonus due to lack of gameplay.
I appreciate your feedback and we will adjust our terms to be even more clear than we stated.
I also appreciate your feedback mentioning how great our rewards are and that they are far greater than competitors, it is a shame that we had to remove your bonus due to lack of real gameplay.
Perhaps we can try again with a more reasonable wager from your end.
The same goes for anyone wishing to VIP transfer
Thanks, Walt
No company tolerates abuse of their platform and bonus programs to customers. Bonuses are distributed for good to legit customers, but not to people who intend to abuse bonus programs and marketing budget of the company.At Razed we take a no tolerance policy on Bonus Abuse, and this does include our welcome offers.
Mark clearly stated to you, that depositing $15,000, claiming the bonus, then wagering 1x of your deposit would not be acceptable.
Clear instruction was given that we expect real gameplay in exchange for the added bonus for you to try Razed at a much lower risk. (15% balance top up)
You proceeded to wager 1.08x on mines to wager 1x of your deposit then withdraw.
I also want to highlight that your entire deposit was refunded with no quarrels, we simply did not give the additional bonus due to lack of gameplay.
Because they do these bonus programs as part of their marketing to help their business, and if customers are legit, they can claim bonuses with some stated conditions. Abuse will be detected and treated fairly by the company but abusers have no reason to complain why they failed to claim it. Your explanation is clear and your treatment in this case is fair enough as I see.
No company tolerates abuse of their platform and bonus programs to customers. Bonuses are distributed for good to legit customers, but not to people who intend to abuse bonus programs and marketing budget of the company.At Razed we take a no tolerance policy on Bonus Abuse, and this does include our welcome offers.
Mark clearly stated to you, that depositing $15,000, claiming the bonus, then wagering 1x of your deposit would not be acceptable.
Clear instruction was given that we expect real gameplay in exchange for the added bonus for you to try Razed at a much lower risk. (15% balance top up)
You proceeded to wager 1.08x on mines to wager 1x of your deposit then withdraw.
I also want to highlight that your entire deposit was refunded with no quarrels, we simply did not give the additional bonus due to lack of gameplay.
Because they do these bonus programs as part of their marketing to help their business, and if customers are legit, they can claim bonuses with some stated conditions. Abuse will be detected and treated fairly by the company but abusers have no reason to complain why they failed to claim it. Your explanation is clear and your treatment in this case is fair enough as I see.
Where is the abuse I am asking you. If they actually offered him a "15% NO WAGER deposit bonus" then he could actually just withdraw it if he chose to. No wager means no wager, plain and simple.
He didn't he even have to wager the full amount he deposited. Also, if he bets on 1.08 or 2.0 and higher is up to the player obviously.
It would be interesting to read the full conversation between these 2 parties to better evaluate the situation. If it was said as the razed rep claims then of course it's in their right to cancel the bonus. But if they just said no requirements then it's a different story and he should get what was promised.
Since the full conversation was I guess on telegram it would be easy for NovaNavigator to show it. I was also kind of recruited and spoke on telegram but never deposited since the whole site and everything with the bonus and stuff looked off to me.
I do have the conversation. It was never stated I couldnÂt . And theyÂre saying mines but not counting the $10k plus on casino
Finally another VIP host says we marked it ok and sent your funds.
at this point i wasnt comfortable leaving funds on site as i do with shuffle, so i withdrew the rest..
sure enough Mark and MARTIN decide i "absued" the welcome bonus and took it from me ebcause "i only wagered 1x"
THERE WAS NO REQUIREMENTS.
I hope you received all your withdrawals by now. Not only Razed, but most casinos proceed with the first withdrawal after reviewing a player's activity carefully. Judging from your post, you were there just because of the bonus they offered to you. When you expect them to give you the bonus, you have show some loyalty to them. But your main target was to complete the wagering requirement and withdraw the funds as soon as possible.
That is a sign of bonus abuse, which means you will leave the platform after withdrawing your funds regardless of whether they release your withdrawal instantly or not. When you give them the impression that you are leaving the platform without playing, then you are taking the bonus only, which can be considered abuse. Think about it from their perspective, and I hope you will understand what I am talking about.
The company actually have more signals for an abuse case, as there is not wrong if a user wants to complete waggering requirement to claim the bonus in a given program by the company.When you expect them to give you the bonus, you have show some loyalty to them. But your main target was to complete the wagering requirement and withdraw the funds as soon as possible.
That is a sign of bonus abuse, which means you will leave the platform after withdrawing your funds regardless of whether they release your withdrawal instantly or not. When you give them the impression that you are leaving the platform without playing, then you are taking the bonus only, which can be considered abuse.
They have user data, activities that can be used together with other metrics in their access, to analyze potential abuse cases from users, and they will only make a conclusion of abuse if there are enough solid proofs of suspicious abuse activities.
If a user does not have other signals of bad activities, when he finishes wagering requirement, a bonus claim needs to be approved as same as withdrawal request.
My intentions was znOT to withdraw. But when the $75 withdrawal took forever what else would I feel like. TheyÂve done this to several people. They wave a bonus in front of you and when youÂre done they remove it. They did it to the guy cryptogod above who wagered 2:5 million dollars lol. They are scammers and IÂd stay away:
My intentions was znOT to withdraw. But when the $75 withdrawal took forever what else would I feel like. TheyÂve done this to several people. They wave a bonus in front of you and when youÂre done they remove it. They did it to the guy cryptogod above who wagered 2:5 million dollars lol. They are scammers and IÂd stay away:
Hello again,
I do level with your story and understand why you are frustrated, because you did not get an additional $2250 bonus, although I have clearly explained our POV.
We refunded your deposit in full and it was instantly withdrawn. No harm done.
I have responded in full to cryptogod & yourself. We have done the best we can to remedy the situation in both of these cases.
Many players wish to check out a casino before committing to them, to see if they are legitimate, completely understandable & something I would do too. The same goes for the casino - we often can tell by the first deposit/session if a player is legitimate through countless metrics. In this case, we concluded that the gameplay was non legitimate and did not warrant the additional bonus.
It is a shame that 2 of these situations are so highlighted, and the other 1000 very happy VIP Transfers are not mentioned.
Anyhow, our mission remains the same - to provide the highest value & service to players.
When the game was not played fair, in this case in user side according to information I read, and assume it is right, refund all deposit amount to the user is a kind solution from the team, before closing that account and refuse to provide your service to the user.I do level with your story and understand why you are frustrated, because you did not get an additional $2250 bonus, although I have clearly explained our POV.
We refunded your deposit in full and it was instantly withdrawn. No harm done.
I have responded in full to cryptogod & yourself. We have done the best we can to remedy the situation in both of these cases.
Many players wish to check out a casino before committing to them, to see if they are legitimate, completely understandable & something I would do too. The same goes for the casino - we often can tell by the first deposit/session if a player is legitimate through countless metrics. In this case, we concluded that the gameplay was non legitimate and did not warrant the additional bonus.
It is a shame that 2 of these situations are so highlighted, and the other 1000 very happy VIP Transfers are not mentioned.
Anyhow, our mission remains the same - to provide the highest value & service to players.
It's fair enough, and it's good for the user, no harm done from the team, and by closing the account (after refunding the deposit amount in full), the Razed team also proactively took action to avoid potential abusement from the user in future.
Again base on information you share, I think this case can be closed.
I think the term "no harm done" doesn't really apply here because this is only a fact since the player didn't lose anything, which honestly speaking of course is a rare occasion, in any casino.
Still, it would be nice to see the full conversation to determine what was actually said and promised. If NovaNavigator doesn't give this kind of evidence then it's fair to assume that the casino had the good right to do what they did. If we do find out that there was no indication of needing to give significant action I would say this would be a not ok practice, luring highroller players to the site with empty promises just to then cancel these things.
Anyway, up to NovaNavigator to set this straight.
Still, it would be nice to see the full conversation to determine what was actually said and promised. If NovaNavigator doesn't give this kind of evidence then it's fair to assume that the casino had the good right to do what they did. If we do find out that there was no indication of needing to give significant action I would say this would be a not ok practice, luring highroller players to the site with empty promises just to then cancel these things.
Anyway, up to NovaNavigator to set this straight.
The company actually have more signals for an abuse case, as there is not wrong if a user wants to complete waggering requirement to claim the bonus in a given program by the company.
They have user data, activities that can be used together with other metrics in their access, to analyze potential abuse cases from users, and they will only make a conclusion of abuse if there are enough solid proofs of suspicious abuse activities.
Right. Since they have your information and they know how you usually play, but you suddenly do not match your previous pattern, then the casino may suspect you. From the point of view of a player, you may say it is not wrong to complete the wager and withdraw the funds, which I agree. But if you see this from the casino's perspective, that player is not good for their business.
The player was invited because they were VIPs on other platforms, and the casino offered him a bonus to be a regular player on their platform. Not to withdraw the funds just after the deposit. I do not want to blame Razed for that. It seems like the community members agree with that point.
A company has all tools to do that, from their Terms of Service, Terms of program like bonus, and many mechanic, digital tools to do things against user abusement. As user, you need to obey to their terms, and don't try to cheat them, because in the end, you will fail. It's big risk and if you know that, no reason to do this at beginning as troubles wait you at the end.Right. Since they have your information and they know how you usually play, but you suddenly do not match your previous pattern, then the casino may suspect you. From the point of view of a player, you may say it is not wrong to complete the wager and withdraw the funds, which I agree. But if you see this from the casino's perspective, that player is not good for their business.
It is not about abuse on their bonus budget, but more importantly about AML against money laundering. If a casino allows users to deposit money, and withdraw it without any bet, any wager requirement, it opens big holes for money laundering.QuoteThe player was invited because they were VIPs on other platforms, and the casino offered him a bonus to be a regular player on their platform. Not to withdraw the funds just after the deposit. I do not want to blame Razed for that. It seems like the community members agree with that point.
I think some people can disagree with me that, centralized exchanges don't require any trade before withdrawal, that is true so far. With gambling industry, wagering is a standard requirement and all users have to know and accept it before deposit money.
I made a withdrawal request. Pending. I've been waiting for 24 hours already.
It is not about abuse on their bonus budget, but more importantly about AML against money laundering. If a casino allows users to deposit money, and withdraw it without any bet, any wager requirement, it opens big holes for money laundering.QuoteThe player was invited because they were VIPs on other platforms, and the casino offered him a bonus to be a regular player on their platform. Not to withdraw the funds just after the deposit. I do not want to blame Razed for that. It seems like the community members agree with that point.
I understand that fact. The 1x wagering requirement is for everyone, not just for some VIPs. As a VIP, that user should be loyal to Razed, as they offered him a huge bonus. But he simply decided to complete the wagering requirement and withdraw his funds immediately, giving them the impression that he would leave the platform as soon as he completed it.
If it's my business I invite a player and give them a bonus to be loyal to my platform. But if I can understand that they are here just to take the bonus and do not want to use my platform, I will surely wont allow them taking my money for free. It is that simple.
Have you contacted the support on the site? If no, itÂs better you contact the support to know the reason why your withdrawal is being delayed.I made a withdrawal request. Pending. I've been waiting for 24 hours already.
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