Login:Mazza

My initial deposit was $250 back in July. Then, over the course of a month, I placed about 30-40 sports bets and withdrew a total of about $1,000. The casino never had any problems or questions. A few days ago, I tried to withdraw $700 again, and the casino asked me to verify my account. The next morning, I passed the liveness check and attached a photo of my passport. A few hours later, the passport photo was rejected, and I submitted a new one. A day later, it was also rejected, and the re-verification button disappeared. I contacted support, where the operator told me the problem was that the payment method and my passport details belonged to different people. I replied that I had deposited cryptocurrency into my account, and that couldn't happen. The operator immediately agreed, saying, "Yes, you're right, I see you deposited cryptocurrency." Then he says I just need to attach the document again and gives me the option. I immediately take a new photo, and this is the email I receive the next day (screenshot attached). So, first the casino simply didn't accept my passport, then the payment method details didn't match my passport details, and finally they looked at my bets and decided I was violating the rules! It looks like they're obviously looking for reasons not to pay. As a result, my account is completely blocked; I can't log in. Consequently, I don't have any screenshots, because I never expected this to be possible. I demand that the casino representative publicly explain the problem to me, and I also want my $700 back.

https://dropmefiles.com/yAtQT

Would you mind using talkimg.com to upload the image? I'm not sure if the website loads for other forum members, but the website doesn't load on my end, so I can't see what images you shared.

Quote from: mazzachutz on Today at 06:08:19 AM

then the payment method details didn't match my passport details

Out of curiosity, what exactly did they mean when they said this?

Sorry this is what you would always face from casinos that is why it is good to look out for the best casino that is trusted and reliable to use than jumping across new gambling site without you knowing how trusted this people could be. What I do not find funny at all is you saying you don't have any evidence regarding this issues and how do you want people to follow up the case to know that whatever thing you did explain is true or false. Of course the casino wouldn't allow you to access your funds if there is no clear evidence that state everything including their discussion with you subsequently. But if the gambling site had already allowed you to withdraw around $1k initially so why then are they restricting you not to have access to the gambling site just because you requested a withdrawal of 700$ which is even less than the previous amount that you made mentioned.