Edited Aug 27, 2026 03:43
That's right and if there's any scam accusations the other who tries to defame the casino also comes up with similar issues to spread more rumours against them but the team have already said about how they were abusing the terms so they have right to reserve funds with them.I think how popular or trustworthy the site, there's always an user calling the site is scam. Binance is the example.
Hey bitcointalk-community,
Hey Razer,
unfortunately still not any reply by rollbit, neither here, via livechat or officialy by email :/
This is really annoying now...is this standard?
I wonder if these positive comments are just from regular bettors only or from RLB holders.
But lets look on the case of the guy that did bet low odds and profit from cashback which was not banned under t&c - all odds and bets qualify for cashback.
They could tell him this is not welcome and adjust terms but they did steal his money and didnt adjust terms to this day.
This is pure theft. I wonder what did player wrong here as he played right within his rights and t&c.
Is this how reputable sportsbook should work?
He did abuse bonus - mathematically but no bonus conditions did prohibit this. He risked his money as well. It's not like he wasnt at risk.
I wonder if these positive comments are just from regular bettors only or from RLB holders.
Hey bitcointalk-community,
Hey Razer,
unfortunately still not any reply by rollbit, neither here, via livechat or officialy by email :/
This is really annoying now...is this standard?
Its sunday so probably the top brass isnt doing any work as of now but hey I've been telling alot of people that have issues with Rollbit to try their discord channel instead of raiding this thread. Support staffs are pretty active there though and the top brass check it regularly compared to this thread I think so you should got better chance there
I wonder if these positive comments are just from regular bettors only or from RLB holders.
Most likely not both
But lets look on the case of the guy that did bet low odds and profit from cashback which was not banned under t&c - all odds and bets qualify for cashback.
They could tell him this is not welcome and adjust terms but they did steal his money and didnt adjust terms to this day.
This is pure theft. I wonder what did player wrong here as he played right within his rights and t&c.
Is this how reputable sportsbook should work?
He did abuse bonus - mathematically but no bonus conditions did prohibit this. He risked his money as well. It's not like he wasnt at risk.
I wonder if these positive comments are just from regular bettors only or from RLB holders.
Can you attached the reference to this issue because I don't see any abused on bet with low odds use unless it was stated in the ToS. It's not the player problem if the casino is on disadvantage on the promotion that they set without clear rules to follow.
Confiscating the win or adjusting the ToS just to use it against that player is a red flag but I hope you have a supporting evidence on it since this is a serious allegtion. I hooe that you are just twisting the guy story to get your way to support your own case. IÂm reading your case but please make it brief since not all users here have time to read that kind of long narrative.
Seriously, Please attached the reference link on the specific case that you brought up.
There are currently six threads opened in scam accusations about Rollbit:As long as a website doesn't get majority turning against them, there is nothing to worry about a few people who complain. As I have stated a lot of times before, if a website does anything bad, then open a scam accusation topic and provide proof they scammed and we all would give negative rating, but none of them ever does it.
1. Rollbit - scam 5k - GDPR PROBLEM
2. Rollbit disables account and seizes funds (10.2k)!
3. Community Warning - Rollbit ⚠️
4. Rollbit hold funds and ignore in chat
5. scam warning rollbit.com banned my account
6. rollbit scam (255 USDT)
The thing is we don't know how legit is those accusations, they've uploaded few images as evidences, but the Rollbit's representative already say there's a problem if the player broke their rule e.g. abuse or multiple accounts usage. They're keep pressuring to make Rollbit release their money.
I think how popular or trustworthy the site, there's always an user calling the site is scam. Binance is the example.
In business world if their competitor is successful there are entities will try to destroy their reputation so don't get surprise if something like this will exist. As long as Rollbit or any casino is active and reputable high ranking member also with their old time gamblers still trust them well maybe this one indicate that they are still a good casino. If they could just follow the rules and have strong proof on this claims for sure there accused casino cannot escape on their existing case.
In business world if their competitor is successful there are entities will try to destroy their reputation so don't get surprise if something like this will exist. As long as Rollbit or any casino is active and reputable high ranking member also with their old time gamblers still trust them well maybe this one indicate that they are still a good casino. If they could just follow the rules and have strong proof on this claims for sure there accused casino cannot escape on their existing case.
Yes we cannot ignore all the accusations as long as they can provide valid evidence then senior users can help them, I often see new users experience almost similar problems with a frozen account like the list of accusations above, it's just that the amount of funds frozen is not proportional to the campaign funds spent by the casino so it's strange if the casino takes risk and interferes with their reputation.
Don't feed the troll.To many case like this so its good to ignore those troll so that we will not feed up their ego to do the same on other platform. We only entertain those legit accusation with valid proof since this is more worth it to lend some attention.
They will not ruin their reputation, their business after spending years to build it successfully. Pay the users and attract more new users in future is better. It is a strategy of a trusted and successful casino but they will only pay for valid users and valid bets.QuoteI also doubt Rollbit or any successful casino will ruin their reputation for just like that since they could earn more revenue for providing good service rather than doing some shitty things out here. Many people still believe that this casino is still a one of the best casino exist so unless people think this way then they are still fine.
There are currently six threads opened in scam accusations about Rollbit:
1. Rollbit - scam 5k - GDPR PROBLEM
2. Rollbit disables account and seizes funds (10.2k)!
3. Community Warning - Rollbit ⚠️
4. Rollbit hold funds and ignore in chat
5. scam warning rollbit.com banned my account
6. rollbit scam (255 USDT)
The thing is we don't know how legit is those accusations, they've uploaded few images as evidences, but the Rollbit's representative already say there's a problem if the player broke their rule e.g. abuse or multiple accounts usage. They're keep pressuring to make Rollbit release their money.
I think how popular or trustworthy the site, there's always an user calling the site is scam. Binance is the example.
Thanks for updating everyone here, holydarkness!
Firstly, I'd like to apologise for the delay in updating everyone.
I chased this up internally yesterday and today and can see that it was concluded on our end after the video call.
As we initially stated, we had very good reason to believe the account was being operated by a prolific sportsbook abuser. There was links to previous accounts and general hallmarks of such an abuser.
The video call cemented this position as it was very clear the supplied KYC wasn't from the individual controlling the account.
Firstly, thanks for the message about this thread holydarkness!
OP here is a prolific sportsbook abuser, previously banned from our platform for circumventing sportsbook limits (creation of new accounts).
Unsurprisingly, and similar to their other attempts to abuse our service, they've also created a new account to complain here.
We've invested significant resources into technology that allows us to catch abusers like this, we're confident with our decision here.
[...]
I have never been registered on rollbit up to this point, and have not heard of it at all, I was looking for a crypto casino in the gambling section and came across rollbit, but unfortunately they think that I am an abuser, how so?
(My KYC is verified)
To ensure the utmost security and integrity of our systems, we occasionally request that members of our community participate in additional identity verification steps. Your account has been selected for this process. Please note, as part of our standard safety and security protocol, sessions conducted over Google Meet may be recorded.
This is what happens when you win more than lose in this pathetic site. I highly reccomenf to not use it
Yeah thats it. You are done. Hopefully you got not much money inside. I didn't read about anyone passing it and they would pay after.
1. From what i have read they ask to see lot of sensitive info and in the end they will write you that your kyc is fraud and person that did kyc is not the account owner and so.
2. They got no right to do this even under their license.
3. Its a joke, because they stated several times they got no access to third party kyc. So how they can even tell if you are or you are not the person.
4. The call is doing some community manager (I think UK citizen according to accent) and not even some compliance department if they even got any.
5. They refuse to start camera to verify who they are and if they are even working for rollbit or are just some random rollbit guys from community. They themselves are under Women names and for example Smokey Lisa is a man which is ridiculous.
6. So in the end you are showing sensitive info to some cartoon clowns, they want to record it and you hope that they just wont leak the info somewhere.
7. I have never heard about any legitimate bookmaker asking some video call - even when they got all the compliance department - like bet365, pinnacle, betfair, bet-at-home and so. This is not even part of any KYC and they got not written about it in Terms and conditions its just their method to steal money. If you are not happy with the client just stop taking bets from him and send the money as is the standard and legal way.
Or apoint third party to resolve such cases. Sportsbook is not the judge and the jury.
This is the same situation like: You are at the grocery store and staff think you have stolen something - they can't just themselves take your wallet, take your groceries and ban you from going there. This is called stealing and they are not doing it because the cant. They are always calling police (third party that is legaly obliged to do it, but shop owner cant just raid you = its illegal).
These curacao gambling sites are doing just that - raiding you, stealing your money and breaking the law. They are doing it because it is not so easy to call the police on themselves. So they are breaking laws themselves and raiding/stealing customers money. But if customers would be clever they would just pay specialist in Curacao to deal with these things legally. And put them on trial there. Its easy.
So maybe when there will be more victims we can just pay legal firm - there are many in curacao specializing on gambling law and some of them even specializing to help the victims with such casino's.
Also you can pay the lawyer he can go to curacao court co start money claim and court will send them money order to pay up. Its first step to enforcing your money back. If they will refuse then process will start.
Even when they do not apoint ADR you can still use these sites:
https://sbgok.org/
https://lms-advocaten.com/en/lms-curacao-gaming-lawyers/
I advise anyone who has been scammed by rollbit or any other casino with curacao license to start your case at least with https://sbgok.org/ - its free.
If you have an issue against Rollbit make a thread about it on Scam Accusations board. make sure to include your evidence(screenshot of email/chat conversation, deposit, etc...) to support your claim. If I remember correctly there is a user there with a similar issue as yours.Yeah you were right.
I deposit 500$ days ago. Made it to 1500$ balance. When i tried to withdraw , function was disabled.
My KYC was approved. Still couldnt withdraw. Then i did KYC videocall and when i thought i was going to be able to withdraw my money , i found that balance was just the amount i deposited. They stole the fair money i won. Then disable my account. Scammers
You must self identify and list your other accounts (alt accounts) at Rollbit, to continue the Support progress. The Rollbit team told you about that in the Support Chat and in their reply here.Hey just a quick update, unfortunately still nothing...after 1 week I am waiting and waiting...for transparancy reasons ecnlosed also at least my new messages to the support live chat...I have also send 2 official emails out, nothing.
Is that what is called "Support"?
Previous live chat with the support as already posted:
https://imgur.com/a/TQlVFZ5
Here are my follow up messages:
https://imgur.com/a/W3Kxpvn
So please tell me what to do guys?
How long does it normally take?
Thank you very much again for all the support here
I don't know what he actually did but only the team and he himself know about it, after all he also didn't give clear certainty what made him feel difficult.You must self identify and list your other accounts (alt accounts) at Rollbit, to continue the Support progress. The Rollbit team told you about that in the Support Chat and in their reply here.-snip-
Why you rejected to comply with request from the Support team and perhaps their Compliance Team?
Reject to cooperate does not help your case.
If you created multiple accounts at their platform, they surely see it all.
It's not about the new users but problem can be with any account but the part is they register on the forum with new account to open up about these accusations and in most cases it turned out to be that player was at fault raising false claims because they are unable to withdraw now because of their mistakes in case of legit casino.I think these problems will be resolved or already in the progress by the team.In business world if their competitor is successful there are entities will try to destroy their reputation so don't get surprise if something like this will exist. As long as Rollbit or any casino is active and reputable high ranking member also with their old time gamblers still trust them well maybe this one indicate that they are still a good casino. If they could just follow the rules and have strong proof on this claims for sure there accused casino cannot escape on their existing case.
Yes we cannot ignore all the accusations as long as they can provide valid evidence then senior users can help them, I often see new users experience almost similar problems with a frozen account like the list of accusations above, it's just that the amount of funds frozen is not proportional to the campaign funds spent by the casino so it's strange if the casino takes risk and interferes with their reputation.
I don't know what he actually did but only the team and he himself know about it, after all he also didn't give clear certainty what made him feel difficult.You must self identify and list your other accounts (alt accounts) at Rollbit, to continue the Support progress. The Rollbit team told you about that in the Support Chat and in their reply here.-snip-
Why you rejected to comply with request from the Support team and perhaps their Compliance Team?
Reject to cooperate does not help your case.
If you created multiple accounts at their platform, they surely see it all.
The use of multiple accounts on gambling sites seems to be prohibited by any casino because of the potential for fraudulent actions such as abusing bonuses and so on, it is only natural that the Rollbit team takes several actions in this case.
What's more he refuses to comply with requests from the support team so it's clear that he actually has other goals and there are things he's hiding, but you're right whatever he does actually the team can see everything.
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