Quote from: abel1337 on April 20, 2023, 06:20:24 PM

Quote from: Jody.Drummer on April 20, 2023, 06:01:54 PM

Quote from: klidex on April 19, 2023, 01:16:14 PM

Quote from: aysg76 on April 19, 2023, 12:53:44 PM

Quote from: Jody.Drummer on April 19, 2023, 12:08:00 PM

It's not that they don't want to read the terms and conditions, but they are too lazy because they see how much they have to read. I really understand this, because I also feel the same way when faced with a situation where I have to read the terms and conditions. But the difference is they can't fight their laziness and prefer to follow the package. In the end they are the losers because of their own laziness. This comes back to each of us, if we don't want to get stuck with problems, the first thing to do is read the terms and conditions first.

That's the thing that whenever we sign up for any casino we usually accept all to make it faster without even caring to read the terms and when any issue arises we can't blame the casino if we have accepted the T&C of the casino so who is at fault then? Mostly if you are playing normally with no account manipulation and submit documents related to KYC then you are good to go and problem arises in rare cases but in legit casino you have assurance from their side.

In fact, if you are lazy to read casino rules, you must fight against them. in the sense that the gambler must be willing to read every entry into a casino that he just found out about and then read the important sections on KYC, VPN and which countries are prohibited by the casino.
So that gamblers have no reason to be lazy to read, while there are other, easier ways to read the gist of all the problems that often occur in casinos, and I think all gamblers can learn this.

You could say they chose the short way to play, but then that's what made it difficult for them in the end. I would suggest to everyone that they read the terms and conditions before playing at a casino they have never played at before. We can't just act like that, because every casino has different terms and conditions. But the fact that happens is that they ignore it a lot, and then they will blame the casino if they lose. The real silliness we don't need to see.

Well most of the casino terms and condition are almost similar with just few differences but the main and common rules such as no multi accounting, no use of VPN and others will always be there. If a gambler is lazy enough to read those, The gambler can just do a quick scroll with the T&C and find the possible rule that can affect the gambler like if his country is banned from the casino which also a common mistakes of those who don't read the terms and condition. Doing a quick scroll is a bare minimum to do but I believe that it's a must especially if you are planning to deposit in that casino.

Those pesky gambling rules and regulations. The dreaded fine print that no one ever reads. Who, after winning the lottery and envisioning a life of luxury on a private island, wants to go through pages and pages of legalese? But let's use our common sense here. Ignoring the terms and conditions is like refusing to wear a coat when your mother tells you to. You could come to deeply regret your decision

Oh, and multi-accounting and virtual private networks are off-limits. Those are the cardinal sins of the gaming world. It's the equivalent of showing up at a five-star restaurant unannounced. You're taking a big chance, but there's a chance you could get away with it

But let's be honest: some individuals are just too lazy to read the fine print. Here's a suggestion: quickly skim the regulations to locate the ones that apply to you. rapid gambling is akin to rapid reading

Quote from: wiss19 on May 01, 2023, 08:31:24 AM

Quote from: klidex on April 27, 2023, 06:46:04 AM

Laziness is actually not a reason to obey the rules of every casino and we only need a few minutes to finish reading all the rules so that we can understand all the restrictions that have been set by the casino.
So that we won't have any problems after knowing all the restrictions that have been determined and as long as we don't violate some of these rules I'm sure everything will be fine without any problems.
As I did at Rollbit before registering here I also read all the policies and conditions that have been set and I must comply with these rules.

I think people are not even aware how much they would need to read, it is a short one. However, there is a horrible reality that we will need to realize sooner or later, and that's a very sad thing. There are so many people who have changed their personality and because of the social media (I assume that's the reason) we have people not even reading everything.

As in, you could write a tweet, and the "longer tweets" we have nowadays for blue ticks may not get all of it read, people get bored of reading THAT quickly. Surely there are still people who read books, but that number is dwindling every single day, and that makes me sad. So there are people who may not be able to actually have any type of attention span to read the rules and that is the unfortunate world we are living in right now.

Avoiding rule-reading by being lazy won't cut it. Mastering the ins and outs of a casino? A must. Future surprises are something nobody wants. But let's be honest, navigating countless rules? Intimidating.

How long are our...... Getting smaller as a result of the internet and the demand for instant gratification. Not giving in to this, though? Nope. It's to your advantage to read the regulations.

Keeping out of problems and understanding the casino's rules? Priceless. It's better to be safe than sorry. Just do it; you won't regret it.

Quote from: arallmuus on May 10, 2023, 07:51:48 PM

Quote from: Stakemeharder on May 10, 2023, 05:16:06 AM

Quote from: arallmuus on May 09, 2023, 05:01:31 PM

-snip

My goal is not to make a fuss and cause a huge problem just to get banned there.
-snip

Well if you are not trying to make a scene then perhaps the only way is to ask them nicely again and probably ask them to return your funds with the promise of leaving the site forever? Pretty sure they would let you do that and its much better than having them seize your account. Probably they dont really allow sportsbettor to bet like and somehow make money from the rakeback though

He should be making a scene though. IDK if you have seen the ACCUSATION or not, but I'm not sure what they say he abused? He collected rakeback for making legitimate bets that the site accepted. Odds shouldn't matter. They don't want players to make those bets and be able to collect rakeback as well, then don't offer the bets. He didn't win all his bets either, and their excuse for confiscating his account it  he is in profit.

He is or isn't in profit is irrelevant IMO.

If there is some other sort of abuse that I am missing please feel free to enlighten me. If I am wrong I have no problem apologizing!!! From what I see, my account of the situation seems correct.

Quote from: yahoo62278 on May 10, 2023, 11:59:20 PM

I want to know what they consider abuse? I also want to know if they plan on changing their bonus system as it is clearly flawed if they allow users to place bets that they consider abuse.

Here's a crazy idea, what if players don't deliberately abuse a site, steal money from said abuse, and then come and cry here and win over people like you who'll throw out a red trust right away? Crazy, huh. It's extremely tiresome that people around here claim to want honesty, fairness, trust and so on but whenever a shady claim comes up it's always the usual suspects spamming the thread with massive outcry when in like 90% of cases it turns out that the user was in the wrong (obviously there are exceptions with some scam casinos/sportsbooks). I have seen you yahoo, and many other trusted members of this forum go all CIA style in their questioning and hostility towards any service provider that dares spend time on this forum and then when it turns out they were right there's never any apologies, there's never any tries of making things right it's just "Oh well, on to the next one I guess, at least we could have saved this guy if he indeed had been scammed". Why are half of my clients asking me to deal with any sort of relations on this forum because they just get bombarded unlike anywhere else with threats, bad comments and spam when they show their face here?

Keep it up and eventually we'll only have the actual scammers be here and interact with the community while also lining their pockets with advertisement money.

"How does it matter that the player was in profit or not" - pfft. Give me a break, yahoo. No service provider, regardless of what field they operate in, have to give you and everyone else here an explanation every time they catch someone for abuse. A detailed explanation can be given to a mediator which is the reason there are mediators out there. Just let them handle it and stop being so horny for attention or approval.

EDIT; Yeah this post was a bit of a misfire with putting yahoo on blast, sometimes I get pissed off and just shoot the messenger, whoever is closest, so I'll apologize to you yahoo and would like to like to let everyone know that abusers are real, abusive casinos are real too. I don't think that Rollbit is one of them and I can't remember a single case where it actually turned out they were in the wrong for banning a user. I would urge anyone with a scam accusation to reach out to a mediator and get things sorted out there - if you actually think you've been wronged and aren't just making things up for the crowd here.

Quote from: Hhampuz on May 11, 2023, 12:20:33 AM

Quote from: yahoo62278 on May 10, 2023, 11:59:20 PM

I want to know what they consider abuse? I also want to know if they plan on changing their bonus system as it is clearly flawed if they allow users to place bets that they consider abuse.

Here's a crazy idea, what if players don't deliberately abuse a site, steal money from said abuse, and then come and cry here and win over people like you who'll throw out a red trust right away? Crazy, huh. It's extremely tiresome that people around here claim to want honesty, fairness, trust and so on but whenever a shady claim comes up it's always the usual suspects spamming the thread with massive outcry when in like 90% of cases it turns out that the user was in the wrong (obviously there are exceptions with some scam casinos/sportsbooks). I have seen you yahoo, and many other trusted members of this forum go all CIA style in their questioning and hostility towards any service provider that dares spend time on this forum and then when it turns out they were right there's never any apologies, there's never any tries of making things right it's just "Oh well, on to the next one I guess, at least we could have saved this guy if he indeed had been scammed". Why are half of my clients asking me to deal with any sort of relations on this forum because they just get bombarded unlike anywhere else with threats, bad comments and spam when they show their face here?

Keep it up and eventually we'll only have the actual scammers be here and interact with the community while also lining their pockets with advertisement money.

"How does it matter that the player was in profit or not" - pfft. Give me a break, yahoo. No service provider, regardless of what field they operate in, have to give you and everyone else here an explanation every time they catch someone for abuse. A detailed explanation can be given to a mediator which is the reason there are mediators out there. Just let them handle it and stop being so horny for attention or approval.

I know you have to protect your clients but I do not see it as abuse if they make a bet with 1.003 odds. Take a look at the accusation and you'll see the person in question made lots of bets from 1.001 odds to 1.81 odds. Not all were winners as well. So, how is that abuse?

I can agree that most of the people we see in the scam accusations section are dumbasses trying to apply pressure to a site to hopefully get paid. This particular case I disagree with.

After a few minutes to cool off, myself and Hhampuz had a chat and decided we let our emotions get to us. I apologize to the community and Hhampuz for the outburst.

Hey Rollbit-Team,

I am having some real issues with my account and your support is not really helping me now for over 2 days :/

Any chance I can post my issue here with all screenshots?

I want to give it a fair and open try, also for the public, and really do not want to post something in social media or in "Scam Accusations", because I am 100% sure, we can solve this here really quick.

Thanks!

Hey,

so here we go, first of all enclosed all my deposits and wihtdrawals to rollbit:
https://imgur.com/a/d52jq2R

I only do sportsbetting, just pure degen all kind of games and odds, literally totally random.
Already wagered about 285k.

Not used any special bonus, referral code or antyhing else, besides the internal standard ones.

So basically everything went "well" for a couple of days, but then my last wihtdrawal was stuck again...all my 3 previous cash outs were also on "pending"/"contact support", but went thorugh within a couple of hours, after i talked to the livechat.

Right now I am still in the livechat and waiting until today and have a total of around $17k "open" Balance :/

Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5

Also my max betting size got today to "0", so i can not bet anymore, but have full access to my account.
Yesterday I could still bet and even made some $.

I would really really appreciate any help from the community or even better the rollbit team here.

Thanks a lot!

PS: Sorry forgot to mention, that rollbit asked me for KYC yesterday and I verified and also got "approved" then.
But yet we are here in this weird situation :/

Quote from: Helena Yu on May 24, 2023, 03:08:16 PM

Quote from: littleBTC on May 23, 2023, 09:34:42 PM

Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5

It's already clear the representative is active and want to look into your case, but you're not telling the truth if you're using a multiple accounts to play in Rollbit. Multiple accounts usage in this casino isn't allowed if your intention are want to abuse the casino.

More and more there are many abusers in Rollbit, what a shame.

Hey,

thank you very much, but I did not abuse anything on the casino, nor will I.

No bonus, no rakeback deal or anything. Not even any referral code.

It was just literally random sports bets on all kind of different games and endings.

How can you say, that I am not telling the truth? I just asked them following:
"I would like to know the reason, why my withdrawal is still pending and also why i can not bet anymore?
it seems i can still do other stuff tho on rollbit"

Until today, I do not know, what the issue is with my account.

Quote from: Volgastallion on May 24, 2023, 03:26:44 PM

Mmmmm strange scenario, i dont know if OP its lying or if Rollbit its making a bad move here, the only thing i can say to OP to make its to open an acussation in the regulator so Rolllbit show the proves against you.

Hey,

also thank you for ur reply.

Yeah, to be honest, I really like the design and odds on rollbitt.com and had no problems the first days, even with my withdrawals until now :/

I would like to solve this quick and fairly together with the rollbit team either in our livechat or happily here with all support, before making some scam acussation, because I am sure we can solve this here really quick.

Thanks!

PS: I can still use all services on rollbit.com, besides withdrawals and sportsbooks.

Hello to all,

I must write here another unpleasant experience with Rollbit.

1. First of all I created account via VPS Kamatera (probably most known WINDOWS VPS provider) for security to have virtual machine for Metamask wallet and Rollbit account - as I have been hacked before on my PC and I think this is standard security now for any crypto bookie when withdrawals can go to any wallet.  And they were ok with using VPN and so clearly anyway.

My friend told me about Rollbit to me and other friend and  we created accounts same day  me and one friend . He also used Kamatera. I told this to support also. My friends account is OK he was able to make withdrawal and can play there. They were not going after him just me - which is strange but OK.

I did anticipated some problems here that they can ask for KYC. And was prepared for it. I played at  many other casinos and bookies so i pretty much know what they can ask and what is within reason. I also did read their terms and also I am familiar with Curacao gambling KYC or AML.

I also was ok doing KYC because rollbit - anonymous bookie used third party provider for this which is licensed so it was not like some random, anonymous guys will be handling my documents.

2. So i made account and placed 1 bet and won around 22.5k minus deposit  I can provide screenshots later. I made withdrawal of 19k - profit and logged out- withdrawal went through. Then after this my account was flagged for KYC which I anticipated. So I did KYC through 3rd party right away and my account was good to go. So I tried and asked for withdrawal. Then it was flagged under contact customer support - but ok. I contacted and after some time they wrote me back they processed my withdrawal of 5k. But it never arrived and was still stucked. OK i asked whats the problem and waited long time till they told me they need additional AML check.

Which is strange right here - because i did 1 deposit and made it right through Binance. You need to be already verified to use and make binance withdrawals anyway so its joke right here, but ok.

3. After this they told me they want to call me and they will be recording it - right this is strange. But sure i got no problem with call but i told them i got problem with recording it. And that i won't be showing any sensitive info.

Anyway they got no right to this according to their license as well. Because under their license they got pretty much stated what they can ask and they got written it also on their site in terms in part of AML/KYC - i can provide screenshot later. Also I told them that I am EU citizen and would like to know if they are licensed to handle GDPR documents. And also told them that i want to open dispute as well with their license giver so if they will open ticket with complaint department or asked them to give me ADR. I asked several times without response but ok.

4. So they ignored all my questions but as said I was ok with going on the call and see what they want. It was scheduled and some community manager Smokey Lisa (UK citizen i think according to accent)  was there. So we were calling I told them that I am not ok with recording it and asked about ADR several times - which he told me he will answer via live chat about it later. So he asked me to start my video as well not only audio. I said OK to that if he will start his as well and I will know who is verifying me and if he got contract with Rollbit. He refused to start his video so i refused as well mine. It's easy. This is pretty much not standard and breaking at least EU laws as well.

I told him I got no problem with video call if I will know who is verifying me if he is member of compliance team or what and start video as well. I knew already its unlawful but I was ready to go under these conditions. I also wonder why they are so eager about video call when - they got no license handling KYC that are under GDRP unless their third party provider is leaking them the info. So they couldnt be possible to tell and verify who is person calling with them. Unless.... - they stated also several times on discord they got no access to KYC and its done by 3rd party. So whats the point of the video call even? Unless.... But about this later - this is also asking for very big fine and lawsuit from EU organs. But about this later.

So pretty much we are stucked here. They are unwilling to close my account and send me withdrawal. They are unwilling to video call and identify themselves. They are asking for something their license giving them no right to do. And they pretty much know it and I pretty much know it as well.

They are unwilling to contact curacao gaming complaint department. They are unwilling to contact ADR. I told them to contact department of EU Commission for customer protection. No response.

5. Even when I got problem with this call. I am willing to attend it unless they will turn their video as well and identify themselves. But clearly i wont show my documents to random,anonymous people/person claiming is community manger. This is joke.

So. I am ok with losing 5k. Just want to tell you people about this. I read they asked this call from more people. And I didnt read about anyone that passed.

They are giving big bonuses maybe some people are abusing it and now they are paranoid about it and taking the money from all the people they got some suspection on. Stating multi-accounting, AML and whatever. If they got proofs - just point third party ADR and they will resolve it what is the problem? But back to my case.

6. Lastly About GDPR and KYC provider. If they want to do AML and call OK. But do it according to law. I will be contacting also friend's partner law firm specializing on gambling law so they will recheck with their license giver and start formal process with them.

To all - if  bookie isnt willing to disclose ADR or any third party for resolving disputes its a big red flag.

Even famous Tony from 5dimes was not this ridiculous like these guys.

Best regards

Quote from: Slow death on May 25, 2023, 06:59:17 PM

Quote from: treekronorwin on May 25, 2023, 05:50:36 PM

[.... ]

I suggest you create thread in this section:

Scam Accusations

post all the evidence you have, because it's very strange that you went through the kyc, they allowed your withdrawal and then asked you again for kyc, I suppose that in that time when you couldn't withdraw you didn't play at the casino, if that's the case why would they ask you to do kyc again when you did kyc you were approved? would they be accusing you of having given fake documents? because I can only imagine that's it because it doesn't make much sense after they ask you to video call, anyway while you create scam accusations it would be good for you to make the video call they are asking

Why am I suggesting this to you? and because you have already provided your documents, so all your identity is already known at the casino, so it makes no sense for you to refuse a video call and they solve the problem, think about it, now when you prefer to leave your money trapped in your casino, then why would you delivered your documents at the casino to make kyc? You yourself said in this post that you are prepared to do kyc, so I see no reason to refuse what they are asking you, anyway I gave you a link to create a scam accusation against them if you think it's necessary

You are not reading correctly. I did kyc because kyc is done by third party and they told several times on discord they got no access to it. Thats why I choose to play there.  I would never did kyc with some anonymous bookie that can leak or come to me as crypto holder to raid me.They even cant do KYC themselves (thats why they point 3rd party to do it) to EU citizens as they are not holders of GDPR license. So I am asking also whats the point in video call when they cant even verify me. They got no access to GDPR protected KYC remember? They wrote this several times on discord (and it would be against the EU laws as well if you could) . And Yes my first kyc was approved thats why i could ask for withdrawal and they even told me they sent it.

And why they are so afraid to turn on their camera as well. I wont verify myself to anonymous cartoon characters. Its not even joke but also breaking EU laws.

But as said - i am ok to go to the call even when they got no right to do it- but i will go to the call only when i will know who am i speaking to and they will have turned camera on as well. So whats the problem ? I dont understand. - They got problem with ADR, they got problem with EU commission, they got problem with curacao gambling compliance procedures. It seems they got problem with doing this according to law or even my good will - as they got problem with turned camera and verifying.

I didnt play in CASINO. I made just 1 bet on sportsbook. Document is not fake. Its simple if they think I am fake lets EU commission for customer protection resolve it I would be facing years in prison if document is fake.

https://imgur.com/a/mEeamhK

Quote from: brandonlang on May 26, 2023, 02:42:05 AM

(My KYC is verified)

To ensure the utmost security and integrity of our systems, we occasionally request that members of our community participate in additional identity verification steps. Your account has been selected for this process. Please note, as part of our standard safety and security protocol, sessions conducted over Google Meet may be recorded.

This is what happens when you win more than lose in this pathetic site. I highly reccomenf to not use it

Yeah thats it. You are done. Hopefully you got not much money inside. I didn't read about anyone passing it and they would pay after.

1. From what i have read they ask to see lot of sensitive info and in the end they will write you that your kyc is fraud and person that did kyc is not the account owner and so.

2. They got no right to do this even under their license.

3. Its a joke, because they stated several times they got no access to third party kyc. So how they can even tell if you are or you are not the person.

4. The call is doing some community manager (I think UK citizen according to accent) and not even some compliance department if they even got any.

5. They refuse to start camera to verify who they are and if they are even working for rollbit or are just some random rollbit guys from community. They themselves are under Women names and for example Smokey Lisa is a man which is ridiculous.

6. So in the end you are showing sensitive info to some cartoon clowns, they want to record it and you hope that they just wont leak the info somewhere.

7. I have never heard about any legitimate bookmaker asking some video call - even when they got all the compliance department - like bet365, pinnacle, betfair, bet-at-home and so. This is not even part of any KYC and they got not written about it in Terms and conditions its just their method to steal money. If you are not happy with the client just stop taking bets from him and send the money as is the standard and legal way.

Or apoint third party to resolve such cases. Sportsbook is not the judge and the jury.

This is the same situation like: You are at the grocery store and staff think you have stolen something - they can't just themselves take your wallet, take your groceries and ban you from going there. This is called stealing and they are not doing it because the cant.  They are always calling police (third party that is legaly obliged to do it, but shop owner cant just raid you = its illegal).

These curacao gambling sites are doing just that - raiding you, stealing your money and breaking the law. They are doing it because it is not so easy to call the police on themselves. So they are breaking laws themselves and raiding/stealing customers money. But if customers would be clever they would just pay specialist in Curacao to deal with these things legally. And put them on trial there. Its easy.

So maybe when there will be more victims we can just pay legal firm - there are many in curacao specializing on gambling law and some of them even specializing to help the victims with such casino's.

Also you can pay the lawyer he can go to curacao court co start money claim and court will send them money order to pay up. Its first step to enforcing your money back. If they will refuse then process will start.

Even when they do not apoint ADR you can still use these sites:

https://sbgok.org/

https://lms-advocaten.com/en/lms-curacao-gaming-lawyers/

I advise anyone who has been scammed by rollbit or any other casino with curacao license to start your case at least with https://sbgok.org/ - its free.

Quote from: BlackBoss_ on May 26, 2023, 08:09:29 AM

Quote from: brandonlang on May 26, 2023, 02:42:05 AM

This is what happens when you win more than lose in this pathetic site. I highly reccomenf to not use it

Why many gamblers don't have problems on trusted casinos like Duelbits, Rollbit, Betnomi but you got many problems?

I mentioned those casinos because they are in your post history and your invalid scam accusations.

Most of scam accusations against trusted casinos are invalid because they rarely make mistakes with their Compliance procedure and if mistakes are found, they will correct it quickly. Fortunately very little cases like that and if you have problems on all trusted casinos, it means something about your gambling activities.

I dont know What he was playing. But while most so called trusted casinos dont ban people for using casino products. They clearly ban them and steal winnings for legitimite actions like smartbetting - betting on higher odds like pinnacle or bonus matched betting. These are clearly not actions that should lead to ban or lost of your funds. They can only stop accepting bets but not steal. And these cases do happen and sportsbook must known its unlawful. Never heard of any stealing for this from betfair, bet365, pinnacle and other Well trusted bookies not so called trusted.

There is also this case About player betting on low odds using 10% lossback bonus- there is clearly not written in their terms players cant bet low odds or that low odds are excluded- rollbit took money from this player instead of adjusting rules. This is clearly shady from them as Well.

How they can be listed trusted, when they dont list terms of the lossback and then steal players winnings once they know he is profiting from it. They should limit him and pay him money at most.
And you still cant find these terms so some people can do it and will have their money stolen. This is highly shady and not OK.

I advise this player to use https://sbgok.org/ - for sure you will see your money.

Do not forget here that - only first instance court takes place in Curacao then they are under Supreme Court of Netherlands on EU soil - they got final say. So it is pretty easy to put pressure on them. I doubt these anonymous clowns would even want to be defending themselves before EU court so they will just pay its much cheaper for them and much safer like starting to defending themselves.

Even if  they would defend themselves, they must come clean with some of their names as someone needs to testify in their favor - advocates cant do that - and you can ask to call their staff as witnesses and undoxx them. I doubt they would come and defend themselves. They can only do it through advocates so they wont have any witnesses just some data.

And here just imagine they got no data - because no terms and conditions stated - one cant bet on low odds. No terms and conditions stated they can ask unlegitimate things like video calls and so.

Quote from: littleBTC on May 27, 2023, 10:36:58 PM

Quote from: littleBTC on May 26, 2023, 11:15:59 AM

Quote from: Rollbit Razer on May 24, 2023, 10:47:28 PM

Quote from: littleBTC on May 23, 2023, 09:34:42 PM

Hey,

so here we go, first of all enclosed all my deposits and wihtdrawals to rollbit:
https://imgur.com/a/d52jq2R

I only do sportsbetting, just pure degen all kind of games and odds, literally totally random.
Already wagered about 285k.

Not used any special bonus, referral code or antyhing else, besides the internal standard ones.

So basically everything went "well" for a couple of days, but then my last wihtdrawal was stuck again...all my 3 previous cash outs were also on "pending"/"contact support", but went thorugh within a couple of hours, after i talked to the livechat.

Right now I am still in the livechat and waiting until today and have a total of around $17k "open" Balance :/

Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5

Also my max betting size got today to "0", so i can not bet anymore, but have full access to my account.
Yesterday I could still bet and even made some $.

I would really really appreciate any help from the community or even better the rollbit team here.

Thanks a lot!

PS: Sorry forgot to mention, that rollbit asked me for KYC yesterday and I verified and also got "approved" then.
But yet we are here in this weird situation :/

Hey there,

Thanks for posting this and giving us a chance to reply publicly.

As you've been told numerous times via our support already, you just have to be truthful about the other accounts you have on Rollbit.

On our side, we can see multiple, very obvious links to alternative accounts. Yet, you continue to attempt to deceive our support and now the members of this forum by stating you have no other accounts.

For additional context, the alternative accounts we found linked to this player are limited on our sportsbook. Therefore, opening further accounts on Rollbit would be problematic as it's often done to circumvent the limits set by our provider.

We suspect this is why the player insists they have no other accounts, despite the strong links to other accounts.

We're most happy to resolve the situation, but we can only do so if you're willing to be honest with us. Please follow up on the active support ticket you have when ready.

Thanks,
Razer

Hey bitcointalk-community,
Hey Razer,

I am still waiting for over 48h now on any answer from you or the support team, I have been just ignored until now...really not nice to left alone like this :/

Can you please check it and get back to me, so we can finally come to a solution?

Happy to share it also here within the community then!

Thanks

Hey bitcointalk-community,
Hey Razer,

unfortunately still not any reply by rollbit, neither here, via livechat or officialy by email :/

This is really annoying now...is this standard?

Hey just a quick update, unfortunately still nothing...after 1 week I am waiting and waiting...for transparancy reasons ecnlosed also at least my new messages to the support live chat...I have also send 2 official emails out, nothing.

Is that what is called "Support"?  

Previous live chat with the support as already posted:
https://imgur.com/a/TQlVFZ5

Here are my follow up messages:
https://imgur.com/a/W3Kxpvn

So please tell me what to do guys?

How long does it normally take?

Thank you very much again for all the support here  

Quote from: brandonlang on May 29, 2023, 05:48:47 PM

Quote from: treekronorwin on May 26, 2023, 06:38:06 AM

Quote from: brandonlang on May 26, 2023, 02:42:05 AM

(My KYC is verified)

To ensure the utmost security and integrity of our systems, we occasionally request that members of our community participate in additional identity verification steps. Your account has been selected for this process. Please note, as part of our standard safety and security protocol, sessions conducted over Google Meet may be recorded.

This is what happens when you win more than lose in this pathetic site. I highly reccomenf to not use it

Yeah thats it. You are done. Hopefully you got not much money inside. I didn't read about anyone passing it and they would pay after.

1. From what i have read they ask to see lot of sensitive info and in the end they will write you that your kyc is fraud and person that did kyc is not the account owner and so.

2. They got no right to do this even under their license.

3. Its a joke, because they stated several times they got no access to third party kyc. So how they can even tell if you are or you are not the person.

4. The call is doing some community manager (I think UK citizen according to accent) and not even some compliance department if they even got any.

5. They refuse to start camera to verify who they are and if they are even working for rollbit or are just some random rollbit guys from community. They themselves are under Women names and for example Smokey Lisa is a man which is ridiculous.

6. So in the end you are showing sensitive info to some cartoon clowns, they want to record it and you hope that they just wont leak the info somewhere.

7. I have never heard about any legitimate bookmaker asking some video call - even when they got all the compliance department - like bet365, pinnacle, betfair, bet-at-home and so. This is not even part of any KYC and they got not written about it in Terms and conditions its just their method to steal money. If you are not happy with the client just stop taking bets from him and send the money as is the standard and legal way.

Or apoint third party to resolve such cases. Sportsbook is not the judge and the jury.

This is the same situation like: You are at the grocery store and staff think you have stolen something - they can't just themselves take your wallet, take your groceries and ban you from going there. This is called stealing and they are not doing it because the cant.  They are always calling police (third party that is legaly obliged to do it, but shop owner cant just raid you = its illegal).

These curacao gambling sites are doing just that - raiding you, stealing your money and breaking the law. They are doing it because it is not so easy to call the police on themselves. So they are breaking laws themselves and raiding/stealing customers money. But if customers would be clever they would just pay specialist in Curacao to deal with these things legally. And put them on trial there. Its easy.

So maybe when there will be more victims we can just pay legal firm - there are many in curacao specializing on gambling law and some of them even specializing to help the victims with such casino's.

Also you can pay the lawyer he can go to curacao court co start money claim and court will send them money order to pay up. Its first step to enforcing your money back. If they will refuse then process will start.

Even when they do not apoint ADR you can still use these sites:

https://sbgok.org/

https://lms-advocaten.com/en/lms-curacao-gaming-lawyers/

I advise anyone who has been scammed by rollbit or any other casino with curacao license to start your case at least with https://sbgok.org/ - its free.

Yeah you were right.

I deposit 500$ days ago. Made it to 1500$ balance. When i tried to withdraw , function was disabled.

My KYC was approved. Still couldnt withdraw. Then i did KYC videocall and when i thought i was going to be able to withdraw my money , i found that balance was just the amount i deposited. They stole the fair money i won. Then disable my account. Scammers

So you were on the video call ? How did it go? What did they ask ? Did they also ask you to show them your crypto accounts or exchange accounts? And what did they tell you,why were you were given only deposits?
Did also SmokeyLisa - man appeared on call ? L(

This is another pure abuse from their side.

To fanboys stating that casino would never risk or bla bla. Yeah there is not much smartbetting that you can do in Casino. But in sportsbook with or even without promotions - you can clearly make smartbets. - dropping odds, value bets and so. Which is for sure not abusing anything. Even small odds betting is not prohibited.

Every single of this actions result to money being stolen by Rollbit. This is clear sign - that they want only loosing players in their casino/bookie - and every smart actions results to money being stolen. This is unheard of. And again I strongly suggest to everyone scammed to fill complaint with authorities.

I think that they are loosing more money on these promotions like they thought and now they started to ban accounts and steal winnings.

This is their public wallet https://etherscan.io/address/0xef8801eaf234ff82801821ffe2d78d60a0237f97 - there is around 3m USD value. It used to be around 5-6m - they got another address with about 3-4m.

I have read on discord and betting telegram,about group of players that were performing smartbetting - and only them made around 1m USD which is pretty much when you compare it to their deposit base.
I find this is the case why we will see more of this bans and money stealing.

So far rollbit is known to just very little amount of people and very little amount of those people is performing smartbetting .

Just take a look how your trusted casino is lying about KYC documents. Which somehow they got access to.