Comments (5739)
From what I'm seeing in the screenshot that the accuser posted. It seems that for me he is being force to say that he has many accounts and indicate those clearly in the chat. We readers won't know the truth unless Rollbit itself show some proofs that he has created other accounts. I'm sure that rollbit can detect their customer IP and devices that is used for log in and sign ups. I don't like how rollbit support assess the situation because the support mentioned about being honest with the multiple account. It's easier to say that they detect the accuser of having a multiple account than making their customer indicate it themselves. It's like a trap for me to be honest.It's already clear the representative is active and want to look into your case, but you're not telling the truth if you're using a multiple accounts to play in Rollbit. Multiple accounts usage in this casino isn't allowed if your intention are want to abuse the casino.Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5
More and more there are many abusers in Rollbit, what a shame.
Hey,
also thank you very much!
Yeah I still do not know, what exactly is going on or wrong with my account? I have asked them multiple times, but never got any clear answer yet.
Instead, they keep asking me the same question, where I told them already the answer to it...if they tell me what the issue is, I am more than happy to help and assist this asap together with them to finally solve this for good.
I will keep u guys updated here, thank you very much also again!
Hey,
so here we go, first of all enclosed all my deposits and wihtdrawals to rollbit:
https://imgur.com/a/d52jq2R
I only do sportsbetting, just pure degen all kind of games and odds, literally totally random.
Already wagered about 285k.
Not used any special bonus, referral code or antyhing else, besides the internal standard ones.
So basically everything went "well" for a couple of days, but then my last wihtdrawal was stuck again...all my 3 previous cash outs were also on "pending"/"contact support", but went thorugh within a couple of hours, after i talked to the livechat.
Right now I am still in the livechat and waiting until today and have a total of around $17k "open" Balance :/
Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5
Also my max betting size got today to "0", so i can not bet anymore, but have full access to my account.
Yesterday I could still bet and even made some $.
I would really really appreciate any help from the community or even better the rollbit team here.
Thanks a lot!
PS: Sorry forgot to mention, that rollbit asked me for KYC yesterday and I verified and also got "approved" then.
But yet we are here in this weird situation :/
Hey there,
Thanks for posting this and giving us a chance to reply publicly.
As you've been told numerous times via our support already, you just have to be truthful about the other accounts you have on Rollbit.
On our side, we can see multiple, very obvious links to alternative accounts. Yet, you continue to attempt to deceive our support and now the members of this forum by stating you have no other accounts.
For additional context, the alternative accounts we found linked to this player are limited on our sportsbook. Therefore, opening further accounts on Rollbit would be problematic as it's often done to circumvent the limits set by our provider.
We suspect this is why the player insists they have no other accounts, despite the strong links to other accounts.
We're most happy to resolve the situation, but we can only do so if you're willing to be honest with us. Please follow up on the active support ticket you have when ready.
Thanks,
Razer
Just want to point out that you are referring to the wrong person through OP because it means original poster in the forum context which is Rollbit Razer account only so make corrections on that part.Mmmmm strange scenario, i dont know if OP its lying or if Rollbit its making a bad move here, the only thing i can say to OP to make its to open an acussation in the regulator so Rolllbit show the proves against you.
Although if he has valid proofs and team isn't helping out he's free to open a scam accusations thread but the sulo team will be solving the issue but if he has violated any of the rule like multi accounts then he has to face consequences and team verify it all which takes time so don't become impatient for it.They will surely respond to it.
Man, that was quite obvious, but if you like to reclarify its ok.
Well nice to see OP (ROLLBIT) coming to the thread to manage the case.
Hey,
so here we go, first of all enclosed all my deposits and wihtdrawals to rollbit:
https://imgur.com/a/d52jq2R
I only do sportsbetting, just pure degen all kind of games and odds, literally totally random.
Already wagered about 285k.
Not used any special bonus, referral code or antyhing else, besides the internal standard ones.
So basically everything went "well" for a couple of days, but then my last wihtdrawal was stuck again...all my 3 previous cash outs were also on "pending"/"contact support", but went thorugh within a couple of hours, after i talked to the livechat.
Right now I am still in the livechat and waiting until today and have a total of around $17k "open" Balance :/
Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5
Also my max betting size got today to "0", so i can not bet anymore, but have full access to my account.
Yesterday I could still bet and even made some $.
I would really really appreciate any help from the community or even better the rollbit team here.
Thanks a lot!
PS: Sorry forgot to mention, that rollbit asked me for KYC yesterday and I verified and also got "approved" then.
But yet we are here in this weird situation :/
Hey there,
Thanks for posting this and giving us a chance to reply publicly.
As you've been told numerous times via our support already, you just have to be truthful about the other accounts you have on Rollbit.
On our side, we can see multiple, very obvious links to alternative accounts. Yet, you continue to attempt to deceive our support and now the members of this forum by stating you have no other accounts.
For additional context, the alternative accounts we found linked to this player are limited on our sportsbook. Therefore, opening further accounts on Rollbit would be problematic as it's often done to circumvent the limits set by our provider.
We suspect this is why the player insists they have no other accounts, despite the strong links to other accounts.
We're most happy to resolve the situation, but we can only do so if you're willing to be honest with us. Please follow up on the active support ticket you have when ready.
Thanks,
Razer
Hey Razer,
first of all, thanks for your detailed answer here and taking my account issues serious, because for me, this is a lot of money.
As wished, I have just send you another detailed message via the live chat on rollbit to solve this together asap.
For transparency reasons, I will also do a follow up here, once I get an answer and we come to a solution.
Thanks!
Things that have to do with the best casinos, Sometimes as I said , this type of users who call Themselves Experienced Reviewers and who Show these types of Casinos can sometimes confuse users or new players. because the names of the casinos that are sometimes Fraudulent tend to attract attention and particularly have a Very Pleasant, simple environment , it is easy for them to win until they get the player to make a deposit, the bad thing is that those who make that Deposit and they Scam them there is nothing to do ,the best thing here is to Check each casino ,that they Have their Thread Ann.I think those are the worst, it is not really a good idea to have something like that without knowing where you are gambling. The problem is on the player a bit there too, surely the scamming casinos are the worst and it is their fault and they are bad, but gamblers should be aware where they are gambling and shouldn't risk anything, if they are doing that then they are doing something to themselves a bit as well so it is not going to be that much different.There are many casinos that have that particularity, usually I have seen some that are casino Reviewers looking to have some free Advertising on the forum and when I review them they have platforms that seem to be incredible, but upon simple inspection you can see clearly that it can turn out to be a fraudulent casino or that it seems to be one, Especially those casinos that are played for free and that you win and when you try to withdraw money they Tell you that you have to enter a deposit,and when they do they keep asking for more, that is the typical fraudulent casino.
I hope that they get better senses and pick right places. Rollbit is a decent one, we have seen some complaints but I can see their point, so if people checked the rules, we could have prevented all of this happening as well, they clearly state everything at least, so that should be a fine situation legally speaking.
As they have already clarified that account were limited and you can't withdraw till the time matter is resolved so you need to provide them all the details with full transparency if you want funds back.But if they have found any multiple accounts linked with you they will not let it go so hope the matter is resolved soon.PS: I can still use all services on rollbit.com, besides withdrawals and sportsbooks.
Now as the team has responded to the matter we should wait for next clarification on the matter but if team has accused you of having alt account then it must be connected with some valid proofs to them.You are saying amount is too big for you but you should also have taken a look at T&C which tells about these issues and what action team can take on it.But now get in touch with them through support ticket and try to resolve the matter and if there's any update provide it here.See how this is resolved.
If Rollbit is saying you have multiple accounts, then I believe they must have some credible evidence to back that claim up, and if they are also saying that acceptance of the fact that you have multiple account is what it will take for the issue to be resolved amicably, then I suggest you just accept, apologize and make them understand how it's a mistake, and promise never to operate their casino with multiple account again, I trust that doing this will put this issue behind and you can withdraw your money like you've always done before, there is no need arguing and prolonging matters, Rollbit is a reputable casino, and they have spent years building their reputation, they wouldnt want to jeopardize their hand work and business for such a tiny amount of money.Hey,
so here we go, first of all enclosed all my deposits and wihtdrawals to rollbit:
https://imgur.com/a/d52jq2R
I only do sportsbetting, just pure degen all kind of games and odds, literally totally random.
Already wagered about 285k.
Not used any special bonus, referral code or antyhing else, besides the internal standard ones.
So basically everything went "well" for a couple of days, but then my last wihtdrawal was stuck again...all my 3 previous cash outs were also on "pending"/"contact support", but went thorugh within a couple of hours, after i talked to the livechat.
Right now I am still in the livechat and waiting until today and have a total of around $17k "open" Balance :/
Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5
Also my max betting size got today to "0", so i can not bet anymore, but have full access to my account.
Yesterday I could still bet and even made some $.
I would really really appreciate any help from the community or even better the rollbit team here.
Thanks a lot!
PS: Sorry forgot to mention, that rollbit asked me for KYC yesterday and I verified and also got "approved" then.
But yet we are here in this weird situation :/
Hey there,
Thanks for posting this and giving us a chance to reply publicly.
As you've been told numerous times via our support already, you just have to be truthful about the other accounts you have on Rollbit.
On our side, we can see multiple, very obvious links to alternative accounts. Yet, you continue to attempt to deceive our support and now the members of this forum by stating you have no other accounts.
For additional context, the alternative accounts we found linked to this player are limited on our sportsbook. Therefore, opening further accounts on Rollbit would be problematic as it's often done to circumvent the limits set by our provider.
We suspect this is why the player insists they have no other accounts, despite the strong links to other accounts.
We're most happy to resolve the situation, but we can only do so if you're willing to be honest with us. Please follow up on the active support ticket you have when ready.
Thanks,
Razer
Hey Razer,
first of all, thanks for your detailed answer here and taking my account issues serious, because for me, this is a lot of money.
As wished, I have just send you another detailed message via the live chat on rollbit to solve this together asap.
For transparency reasons, I will also do a follow up here, once I get an answer and we come to a solution.
Thanks!
From what I'm seeing in the screenshot that the accuser posted. It seems that for me he is being force to say that he has many accounts and indicate those clearly in the chat. We readers won't know the truth unless Rollbit itself show some proofs that he has created other accounts. I'm sure that rollbit can detect their customer IP and devices that is used for log in and sign ups. I don't like how rollbit support assess the situation because the support mentioned about being honest with the multiple account. It's easier to say that they detect the accuser of having a multiple account than making their customer indicate it themselves. It's like a trap for me to be honest.It's already clear the representative is active and want to look into your case, but you're not telling the truth if you're using a multiple accounts to play in Rollbit. Multiple accounts usage in this casino isn't allowed if your intention are want to abuse the casino.Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5
More and more there are many abusers in Rollbit, what a shame.
The way conversation goes, I feel that Rollbit has a strong proof that the person has an alt account. Β It is either the accuser is lying or someone got accessed to @OP's device and create an account without him knowing. Β The discussion seem to go nowhere. Β Β I know the site can record the mac address of device used to access aside from the ip address. Β So it is possible that Rollbit really have a solid proof that @OP has an alt account. Β But if the player is stating the truth then that alt account requirement is just a way to make the conversation stuck and go no where since the player can't really say anything if he really has no alt account. Β I also think to establish the alt account issue, Rollbit should informed the player of the alt accounts he is using.
[.... ]
I suggest you create thread in this section:
Scam Accusations
post all the evidence you have, because it's very strange that you went through the kyc, they allowed your withdrawal and then asked you again for kyc, I suppose that in that time when you couldn't withdraw you didn't play at the casino, if that's the case why would they ask you to do kyc again when you did kyc you were approved? would they be accusing you of having given fake documents? because I can only imagine that's it because it doesn't make much sense after they ask you to video call, anyway while you create scam accusations it would be good for you to make the video call they are asking
Why am I suggesting this to you? and because you have already provided your documents, so all your identity is already known at the casino, so it makes no sense for you to refuse a video call and they solve the problem, think about it, now when you prefer to leave your money trapped in your casino, then why would you delivered your documents at the casino to make kyc? You yourself said in this post that you are prepared to do kyc, so I see no reason to refuse what they are asking you, anyway I gave you a link to create a scam accusation against them if you think it's necessary
-snip
first of all, thanks for your detailed answer here and taking my account issues serious, because for me, this is a lot of money.
As wished, I have just send you another detailed message via the live chat on rollbit to solve this together asap.
For transparency reasons, I will also do a follow up here, once I get an answer and we come to a solution.
Thanks!
You dont deny having multiple account linked to you though and you are probably one of the few sane people that complain in this thread. Most complainers will most likely blame Rollbit for their issue already and deny everything that was accused to them by this pointΒ
Kinda wondering how this issue ended up
-snip
Not related to this post that I quoted but kinda wondering why Rollbit is getting issue with customers playing sportsbook recently. I think the last 3 cases were related to sportsbook, not sure what is actually happening anyway
-snip
first of all, thanks for your detailed answer here and taking my account issues serious, because for me, this is a lot of money.
As wished, I have just send you another detailed message via the live chat on rollbit to solve this together asap.
For transparency reasons, I will also do a follow up here, once I get an answer and we come to a solution.
Thanks!
You dont deny having multiple account linked to you though and you are probably one of the few sane people that complain in this thread. Most complainers will most likely blame Rollbit for their issue already and deny everything that was accused to them by this point Β
Kinda wondering how this issue ended up
-snip
Not related to this post that I quoted but kinda wondering why Rollbit is getting issue with customers playing sportsbook recently. I think the last 3 cases were related to sportsbook, not sure what is actually happening anyway
As said in my post:
They are giving big bonuses maybe some people are abusing it and now they are paranoid about it and taking the money from all the people they got some suspection on. Stating multi-accounting, AML and whatever. If they got proofs - just point third party ADR and they will resolve it what is the problem?
Maybe they are loosing a lot of money on their bonuses, cashbacks, lossbacks. They offer 10% on losses on sportsbook - its almost impossible to earn money for them there for sure. So they are starting to seize some of the funds. They can tell whatever they want if ADR party doesnt verify their claims. Its stealing users money so far. I wonder why they got problems with ADR when they tell us they got so much proofs against these people.
Its even in the guidelines of main master license of curacao how should bookies proceed when there is dispute.
https://www.curacao-egaming.com/ceg-academy/self-study-chapter-b/disputes-between-end-user-and-operator
But if you just make people apologize and get away with doing something wrong, they will think that they didn't get any punishment and they may try to do that again. If I get off with just yelling, I will always repeat the same mistake, or I assume, I am an old man now so it has been a while since I did anything wrong like that, but there are a lot of younger people who didn't learn the consequences of their own actions so far and they decline to accept it.If Rollbit is saying you have multiple accounts, then I believe they must have some credible evidence to back that claim up, and if they are also saying that acceptance of the fact that you have multiple account is what it will take for the issue to be resolved amicably, then I suggest you just accept, apologize and make them understand how it's a mistake, and promise never to operate their casino with multiple account again, I trust that doing this will put this issue behind and you can withdraw your money like you've always done before, there is no need arguing and prolonging matters, Rollbit is a reputable casino, and they have spent years building their reputation, they wouldnt want to jeopardize their hand work and business for such a tiny amount of money.
So all in all, apologizing is not enough, they need to have some sort of punishment, no idea what would fit the crime the most and every casino should have their own version so I won't be really saying what would be the case here, but there must be something that deters them from doing it ever again.
(My KYC is verified)
To ensure the utmost security and integrity of our systems, we occasionally request that members of our community participate in additional identity verification steps. Your account has been selected for this process. Please note, as part of our standard safety and security protocol, sessions conducted over Google Meet may be recorded.
This is what happens when you win more than lose in this pathetic site. I highly reccomenf to not use it
To ensure the utmost security and integrity of our systems, we occasionally request that members of our community participate in additional identity verification steps. Your account has been selected for this process. Please note, as part of our standard safety and security protocol, sessions conducted over Google Meet may be recorded.
This is what happens when you win more than lose in this pathetic site. I highly reccomenf to not use it
(My KYC is verified)
To ensure the utmost security and integrity of our systems, we occasionally request that members of our community participate in additional identity verification steps. Your account has been selected for this process. Please note, as part of our standard safety and security protocol, sessions conducted over Google Meet may be recorded.
This is what happens when you win more than lose in this pathetic site. I highly reccomenf to not use it
Hmm we don't know what happens to you bro, somehow you always have problems with every sportbook you play I'm sure it's not a coincidenceΒ
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